Delivery Operations General Manager

Temco Logistics; Decatur (IL); On-site; USD 65,000 - 90,000; Full time

Job summary

Temco Logistics is seeking an experienced Operations Manager to oversee final-mile delivery operations in collaboration with The Home Depot. The role covers field-store visits, fleet coordination, and performance improvement initiatives across multiple locations.

You will manage driver routes, ensure safety and quality of service, and address customer inquiries promptly. Strong leadership and relationship-building skills are essential for success in this fast-paced environment.

Qualifications

• 3–7 years’ experience in operations or logistics management/transportation.
• Ability to build and maintain relationships.
• Bachelor’s degree in business administration or related field preferred/experience.
• Strong communication, time management, and attention to detail.

Responsibilities

• Visit in-field stores daily to evaluate deliveries.
• Respond to customer complaints, deliveries inquiries, and escalations the same day.
• Be available off-hours to address escalations.
• Monitor technician goals, document failures, and implement improvement plans.
• Ensure technicians adhere to uniforms.
• Promote dock safety and adherence.
• Coordinate driver/fleet management experience.
• Handle multiple drivers/routes across locations.
• Communicate customer needs to drivers and assist in recruitment and retention.
• Verify route documentation and dispatch readiness.
• Create technician schedules and assign routes.
• Coordinate fuel needs and preventive maintenance for fleet.
• Inspect vehicles and recommend corrective actions.
• Secure estimates for vehicle repairs and obtain management approval.

Skills

Operations management

Logistics management

Communication skills

Time management

People management

Education

Bachelor's Degree in Business Administration or related

Job description

Temco Logistics is seeking an experienced Operations Manager to oversee final-mile delivery operations in collaboration with The Home Depot. The role covers field-store visits, fleet coordination, and performance improvement initiatives across multiple locations.

You will manage driver routes, ensure safety and quality of service, and address customer inquiries promptly. Strong leadership and relationship-building skills are essential for success in this fast-paced environment.