Logistics Operations Leader - Hybrid, People & Process

Temco-Logistics; Nampa (ID); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Temco Logistics in Boise/Nampa, ID is seeking an Operations Manager to lead daily transportation operations and ensure service excellence. You will support drivers, office teams, and customers while partnering with the General Manager to drive compliance and an engaging employee experience.

You will oversee routing, manifests, payroll checks, routing optimization, and incident resolution, while coaching drivers and technicians to improve performance and accountability in a hybrid work

Qualifications

• Strong operational leadership experience.
• Proven ability to multitask, prioritize, and problem-solve.
• Comfortable using data and metrics to drive decisions.
• A people-first mindset with a passion for teamwork and accountability.

Responsibilities

• Keep a pulse on on-road operations, monitoring routes, exceptions, and service performance throughout the day.
• Support driver teams and customer service by troubleshooting issues, managing calls, and resolving delivery exceptions.
• Ensure manifests, routing, dispatch, and check-ins are accurate, compliant, and on time.
• Partner with the Router to optimize routes while staying within DOT regulations.
• Review exceptions (reschedules, refunds, cancellations) and ensure everything is staged, labeled, and ready.
• Train, onboard, and support drivers and technicians so everyone understands the 'why' behind the process.
• Manage driver schedules based on forecasts and hours budgets.
• Conduct performance reviews, provide feedback, and collaborate with HR on engagement and accountability.
• Help build a culture where employees feel supported, informed, and set up for success.
• Review payroll for accuracy and resolve discrepancies.
• Ensure full compliance with check-in procedures, MARS cases, claims, and documentation.
• Investigate freight and Sedgwick claims and drive timely resolution.
• Maintain a clean, organized flow of paperwork, rosters, and daily recap reporting.
• Order office supplies, uniforms, and parts as needed.
• Oversee inbound/outbound staging from Home Depot locations for seamless dispatch.

Skills

Operational leadership

Multitasking

Data-driven decisions

People-first mindset

Job description

Temco Logistics in Boise/Nampa, ID is seeking an Operations Manager to lead daily transportation operations and ensure service excellence. You will support drivers, office teams, and customers while partnering with the General Manager to drive compliance and an engaging employee experience.

You will oversee routing, manifests, payroll checks, routing optimization, and incident resolution, while coaching drivers and technicians to improve performance and accountability in a hybrid work