Logistics Operations Lead | Dispatch & Team Growth

The Home Depot; Nampa (ID); On-site; USD 65,000 - 90,000; Full time

Job summary

Temco Logistics is seeking an experienced Operations Manager to keep our daily logistics running smoothly, lead driver and office teams, and ensure service excellence. You’ll partner with the General Manager and leadership to align on schedules, routes, and performance.

You’ll monitor routes, manage exceptions, ensure DOT compliance, oversee payroll and onboarding, and drive continuous improvement with data-driven decisions.

Qualifications

• Strong operational leadership experience.
• Proven ability to multitask, prioritize, and problem-solve.
• Comfortable using data and metrics to drive decisions.
• A people-first mindset with a passion for teamwork and accountability.

Responsibilities

• Keep a pulse on on-road operations, monitoring routes, exceptions, and service performance throughout the day.
• Support driver teams and customer service by troubleshooting issues, managing calls, and resolving delivery exceptions.
• Ensure manifests, routing, dispatch, and check-ins are accurate, compliant, and on time.
• Partner with the Router to optimize routes while staying within DOT regulations.
• Review exceptions (reschedules, refunds, cancellations) and ensure everything is staged, labeled, and ready.
• Train, onboard, and support drivers and technicians so everyone understands the “why” behind the process.
• Manage driver schedules based on forecasts and hours budgets.
• Conduct performance reviews, provide feedback, and collaborate with HR on engagement and accountability.
• Help build a culture where employees feel supported, informed, and set up for success.
• Review payroll for accuracy and resolve discrepancies.
• Ensure full compliance with check-in procedures, MARS cases, claims, and documentation.
• Investigate freight and Sedgwick claims and drive timely resolution.
• Maintain a clean, organized flow of paperwork, rosters, and daily recap reporting.
• Order office supplies, uniforms, and parts as needed.
• Oversee inbound/outbound staging from Home Depot locations for seamless dispatch.

Skills

Operational leadership

Multitasking

Data-driven decisions

People leadership

Job description

Temco Logistics is seeking an experienced Operations Manager to keep our daily logistics running smoothly, lead driver and office teams, and ensure service excellence. You’ll partner with the General Manager and leadership to align on schedules, routes, and performance.

You’ll monitor routes, manage exceptions, ensure DOT compliance, oversee payroll and onboarding, and drive continuous improvement with data-driven decisions.