Operations Leader: Data-Driven Team Coach

Amazon Inc.; Hagerstown (MD); On-site; USD 91,000 - 137,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon.com Services LLC in Maryland is seeking an Operations Manager to lead and develop a team of salaried and hourly staff. You will guide daily shifts, drive safety, quality, attendance, and performance, and empower your team with tools for success while using data-driven decisions to improve productivity.

The role involves coordinating with Safety, Engineering, Loss Prevention, and HR to meet business objectives, lifting up to 49 pounds, standing up to 12 hours, and adapting to varied

Qualifications

• 3+ years of employee and performance management experience.
• Bachelor's degree or equivalent, or 2+ years of Amazon experience.
• Flexibility to work weekends, nights, and holidays.

Responsibilities

• Lead and mentor salaried and hourly workforce.
• Build and execute productivity plans with forecast reviews.
• Manage safety, quality, productivity, and delivery promises.
• Collaborate with Safety, Engineering, HR to meet objectives.
• Lift up to 49 pounds and stand for long shifts.

Skills

People management

Leadership

Lean / Six Sigma

Problem solving

Customer service

Education

Bachelor's degree or equivalent

2+ years Amazon experience

Job description

Amazon.com Services LLC in Maryland is seeking an Operations Manager to lead and develop a team of salaried and hourly staff. You will guide daily shifts, drive safety, quality, attendance, and performance, and empower your team with tools for success while using data-driven decisions to improve productivity.

The role involves coordinating with Safety, Engineering, Loss Prevention, and HR to meet business objectives, lifting up to 49 pounds, standing up to 12 hours, and adapting to varied