Operations Manager - Data-Driven Team Leader

Amazon Inc.; Dundalk (MD); On-site; USD 91,000 - 137,000; Full time

Job summary

Amazon.com Services LLC in Sparrows Point, MD is seeking an Operations Manager to lead and develop a team of salaried and hourly talent across shifts. You will drive safety, quality, productivity, and on-time delivery while using data-driven decisions to improve performance.

You will collaborate with Safety, Engineering, Loss Prevention, HR and other teams to meet business objectives and support our customer promise. The role requires flexibility, and the ability to lift and stand as needed.

Qualifications

• 3+ years of employee and performance management experience.
• Bachelor's degree or 2+ years Amazon experience.
• Flexible schedule/shift/work area, including weekends, nights, and/or holidays.

Responsibilities

• Mentor and motivate salaried and hourly workforce.
• Lead large-scope projects with site and regional impact.
• Build and execute productivity plans through forecast reviews and load balancing.
• Manage safety, quality, productivity, and customer delivery promises.
• Collaborate with Safety, Engineering, Loss Prevention, Quality Assurance, HR to meet objectives.

Skills

People management

Project leadership

Data-driven decisions

Analytical problem solving

Customer focus

Education

Bachelor's degree or equivalent

Tools

Lean

Kaizen

Six Sigma

Job description

Amazon.com Services LLC in Sparrows Point, MD is seeking an Operations Manager to lead and develop a team of salaried and hourly talent across shifts. You will drive safety, quality, productivity, and on-time delivery while using data-driven decisions to improve performance.

You will collaborate with Safety, Engineering, Loss Prevention, HR and other teams to meet business objectives and support our customer promise. The role requires flexibility, and the ability to lift and stand as needed.