Operations Leader — Data-Driven Productivity & Team Growth

Amazon Inc.; Hazleton (Luzerne County); On-site; USD 91,000 - 137,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon.com Services LLC in Hazleton, PA is seeking an Operations Manager to lead and develop a diverse team of salaried and hourly colleagues. You will drive safety, quality, attendance and performance while delivering on-time customer orders through data-driven decisions and process improvements.

You will oversee cross-functional collaboration with Safety, Engineering, Loss Prevention, HR and other partners, manage shifts up to 12 hours, and navigate variable environments from first mile to

Qualifications

• 3+ years of employee and performance management experience.
• Bachelor's degree or equivalent; or 2+ years Amazon experience.
• Flexible schedule including weekends, nights and holidays.

Responsibilities

• Support, mentor, and motivate your salaried and hourly workforce.
• Lead large-scope projects with site and regional impact.
• Build and execute productivity plans through forecast reviews and load balancing.
• Manage safety, quality, productivity, and customer delivery promises.
• Collaborate with Safety, Engineering, Loss Prevention, QA and HR to meet objectives.
• Lift up to 49 pounds and stand/walk up to 12 hours per shift.
• Work in environments with variable temperatures and noise levels.
• Navigate sites with stairs where applicable.

Skills

People management

Performance metrics

Process improvement

Lean techniques

Education

Bachelor's degree or equivalent

Job description

Amazon.com Services LLC in Hazleton, PA is seeking an Operations Manager to lead and develop a diverse team of salaried and hourly colleagues. You will drive safety, quality, attendance and performance while delivering on-time customer orders through data-driven decisions and process improvements.

You will oversee cross-functional collaboration with Safety, Engineering, Loss Prevention, HR and other partners, manage shifts up to 12 hours, and navigate variable environments from first mile to