Operations Leader: Client Success & Growth (Security)

Securitas Security Services USA, Inc.; Austin (TX); On-site; USD 60,000 - 63,000; Full time

Job summary

Securitas USA in Austin, TX is seeking an Operations Manager to oversee daily operations, workforce management, client satisfaction, and performance within an assigned portfolio. This hands-on leadership role drives service excellence, builds client relationships, leads teams, and delivers results in a fast-paced environment.

The ideal candidate will have 5+ years of leadership in operations, experience managing large hourly workforces, budgeting, and strong customer service.

Qualifications

• Associate degree or equivalent experience in business/operations management.
• Service-minded, detail-oriented with strong communication and judgment.
• Proven ability to lead teams, manage workforce and client relationships.

Responsibilities

• Lead daily operations to ensure exceptional service delivery and client satisfaction.
• Manage staffing, scheduling, performance, and workforce planning.
• Build and maintain client partnerships through regular communications and reviews.
• Assist with budget management, payroll, and operational reporting.
• Drive process improvements, compliance initiatives, and efficiency.
• Perform additional duties as assigned.

Skills

Communication skills

Attention to detail

Problem solving

Team leadership

Customer service orientation

Education

Associate's Degree in Business Administration, Operations Management, or related field

Tools

Microsoft Office Suite (Excel, Word, Outlook)

Job description

Securitas USA in Austin, TX is seeking an Operations Manager to oversee daily operations, workforce management, client satisfaction, and performance within an assigned portfolio. This hands-on leadership role drives service excellence, builds client relationships, leads teams, and delivers results in a fast-paced environment.

The ideal candidate will have 5+ years of leadership in operations, experience managing large hourly workforces, budgeting, and strong customer service.