Operations Manager

Securitas Security Services USA, Inc.; Austin (TX); On-site; USD 60,000 - 63,000; Full time

Job summary

Securitas USA in Austin, TX is seeking an Operations Manager to oversee daily operations, workforce management, client satisfaction, and performance within an assigned portfolio. This hands-on leadership role drives service excellence, builds client relationships, leads teams, and delivers results in a fast-paced environment.

The ideal candidate will have 5+ years of leadership in operations, experience managing large hourly workforces, budgeting, and strong customer service.

Qualifications

• Associate degree or equivalent experience in business/operations management.
• Service-minded, detail-oriented with strong communication and judgment.
• Proven ability to lead teams, manage workforce and client relationships.

Responsibilities

• Lead daily operations to ensure exceptional service delivery and client satisfaction.
• Manage staffing, scheduling, performance, and workforce planning.
• Build and maintain client partnerships through regular communications and reviews.
• Assist with budget management, payroll, and operational reporting.
• Drive process improvements, compliance initiatives, and efficiency.
• Perform additional duties as assigned.

Skills

Communication skills

Attention to detail

Problem solving

Team leadership

Customer service orientation

Education

Associate's Degree in Business Administration, Operations Management, or related field

Tools

Microsoft Office Suite (Excel, Word, Outlook)

Job description

About Securitas USA

Securitas Security Services USA, Inc. is the global leader in protective services, delivering specialized guarding, advanced technology solutions, and comprehensive risk management to clients across a wide range of industries. Our mission is simple yet powerful: to help make your world a safer place. With a proud legacy of 90 years, built on trust, innovation, and international expertise, we take pride in offering security solutions that are tailored to each client’s unique needs. By combining cutting-edge technology with exceptional service, we continue to redefine what safety and security mean in today's world.

Location: Austin, TX

Salary Range: $60,000 - $63,000 annually

The compensation range may vary based on factors such as geographic location, relevant experience, and applicable skills.

What You'll Do

As an Operations Manager , you will be responsible for overseeing day-to-day business operations, workforce management, client satisfaction, and operational performance within an assigned portfolio. This position plays a key role in supporting business growth by ensuring service excellence, maintaining strong client relationships, leading teams, and driving operational efficiency. The ideal candidate is a hands-on leader who thrives in a fast-paced environment, excels at problem-solving, and is passionate about developing people and delivering results.

• Lead daily operations to ensure exceptional service delivery, client satisfaction, and achievement of business objectives.
• Manage staffing, scheduling, employee performance, and workforce planning to support operational needs and control labor costs.
• Build and maintain strong client partnerships through regular communication, performance reviews, and proactive issue resolution.
• Assist with budget management, expense control, payroll administration, and operational reporting.
• Drive process improvements, compliance initiatives, and operational efficiencies while maintaining company standards.
• Perform additional duties as assigned.

Who You Are

An ideal candidate brings:

• A service-first mindset, clear communication skills, strong attention to detail, and sound judgment when approaching challenges. The ideal candidate is solutions-focused and thrives in both independent and team settings.
• Associate's Degree in Business Administration, Operations Management, Management, or a related field, or an equivalent combination of education and experience.
• Valid driver's license and reliable transportation.
• Strong knowledge of workforce management, employee relations, scheduling, and operational best practices.
• Proficiency in Microsoft Office Suite, including Excel, Word, and Outlook.
• Ability to analyze business metrics and implement solutions that improve operational performance and customer satisfaction.

Experience That Sets You Apart

• 5+ years of leadership experience in operations management, branch management, service delivery, staffing, or a related field.
• Experience managing large, hourly workforces in a multi-site or client-facing environment.
• Demonstrated success in budget administration, labor management, and operational performance improvement.
• Strong customer service, client relationship management, and employee development experience.
• Experience within the security, facilities management, hospitality, logistics, staffing, healthcare, or service industries.

Why You Would Want to Join the Team

• Opportunity to directly impact operational excellence, employee engagement, and client satisfaction across a growing market.
• Exposure to regional leadership and key client stakeholders within a nationally recognized organization.
• Career advancement opportunities with a global industry leader committed to employee development.
• Collaborative team culture focused on accountability, innovation, and continuous improvement.
• Ability to lead meaningful operational initiatives and drive measurable business results.
• Access to industry-leading resources, training programs, and leadership support.
• A dynamic role that combines people leadership, business management, client engagement, and operational strategy

Operations Manager / Securitas Security / Austin, TX/ TXDPS #B03946

Make an Impact at Securitas USA

Securitas USA employees come from all walks of life, bringing a variety of skills, experiences, and perspectives. United by a shared purpose, we help make the world a safer place. We provide security services to meet the unique needs of our clients to help safeguard their people and assets.

At Securitas USA, our core values are the foundation of everything we do. Represented by the three red dots in our logo, Integrity, Vigilance, and Helpfulness guide how we serve our clients, support our colleagues, and engage with our communities.

Integrity

We act with honesty, accountability, and professionalism in everything we do, and we foster a culture where transparency, respect, and ethical behavior are expected.

Vigilance

We stay alert, aware, and attentive to our surroundings. Through observing and reporting, our employees help identify potential risks and respond to situations that may impact safety and security.

Helpfulness

We are approachable and service-oriented, whether assisting a client, colleague, or member of the community.

Securitas USA is committed to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, pregnancy, genetic information, disability, status as a protected veteran, or any other applicable legally protected characteristic.

Reasonable Accommodation: Securitas USA is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Securitas USA will take steps to assure the people with disabilities are provided with reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact [e-mail].