Strategic Account & Operations Leader

RR Donnelley & Sons; New York (NY); On-site; USD 85,000 - 136,000; Full time

Job summary

RR Donnelley & Sons is seeking an Account Manager in New York to lead service delivery across client accounts. You will drive operational excellence, cost-to-serve optimization, and continuous improvement while growing the team.

You will manage full employee lifecycles, ensure policy and SLA compliance, and communicate effectively with clients. A solid track record in leadership and financial management is required.

Qualifications

• Bachelor's degree or equivalent.
• 5+ years of leadership in a customer service intensive environment.
• Proven record of improving contract performance or solving issues.
• Excellent client service with a service-minded approach.
• Experience in financial management and P&L awareness.

Responsibilities

• Oversee contracted operation to meet client and contract needs and support employees.
• Lead client teams and manage end-to-end employee lifecycle.

Skills

People leadership

Financial management

Client service

MS Office

Communication

Education

Bachelor's degree or equivalent

Tools

MS Office Suite

Job description

RR Donnelley & Sons is seeking an Account Manager in New York to lead service delivery across client accounts. You will drive operational excellence, cost-to-serve optimization, and continuous improvement while growing the team.

You will manage full employee lifecycles, ensure policy and SLA compliance, and communicate effectively with clients. A solid track record in leadership and financial management is required.