Operations Leader, AI-Driven Revenue & Process Excellence

Yahoo Holdings Inc.; Nashville (TN); Hybrid; USD 91,000 - 189,000; Full time

Benefits offered by this job

Healthcare

401k

Backup childcare

Education stipends

More benefits

Job summary

Yahoo Holdings Inc. seeks a Manager of Business Operations to support its DSP team. This role blends strategy, analytics, and cross-functional execution to modernize operations through process design, documentation, automation, and AI tooling.

You will partner with Finance, Analytics, Strategy, Sales, and Product to surface inefficiencies, design scalable solutions, and drive revenue-focused improvements while maintaining durable tooling and SOPs.

Qualifications

• 5+ years in business operations, strategy & operations, program management, or a chief-of-staff function, ideally within adtech, programmatic, or digital media
• Demonstrated ability to build and scale processes, playbooks, and operational frameworks
• Strong analytical and reporting skills, with the ability to turn operational data into clear business insights
• Comfort working across technical and non-technical stakeholders; comfort with ambiguity and solving problems without a clearly defined playbook
• Strong written and verbal communication skills, with the ability to distill complex information into clear recommendations
• Ability to manage multiple priorities in a fast-moving environment; track record of driving decisions without formal authority
• Curiosity about how businesses work and a willingness to learn across functions

Responsibilities

• Track key goals, priorities, and initiatives for aligned business partners. Create and maintain SOPs, process maps, playbooks, decision trees, and other operational documentation.
• Centralize knowledge so teams can execute consistently and reduce reliance on tribal knowledge. Improve operating clarity by documenting handoffs, ownership, escalation paths, and workflow standards.
• Partner with internal and external teams to build automation for mundane and repetitive tasks related to the teams you support with through deploying agentic tools in alignment with our centralized DSP AI architecture and tooling standards.
• Collaborate with the Analytics team to ensure alignment of reporting metrics across various reporting tools and systems to further support data confidence and accuracy.
• Develop analytics framework used to answer important business questions and develop materials for business reviews and leadership meetings.
• Identify trends, opportunities, and areas of underperformance and help translate them into actionable insights. Design & execute scalable operational solutions based on the insights.
• Use data and stakeholder feedback to refine processes, prioritize future improvements, and quantify business value. Evaluate and improve the tools used to manage the business.
• Support annual and quarterly business planning processes. Help coordinate operating reviews, leadership meetings, and other recurring business cadences.
• Support high-priority strategic initiatives sponsored by the GM, Strategy, or senior leaders.

Skills

Business operations

Process design

Analytical skills

Cross-functional collaboration

Communication

Prioritization

Curiosity

Tools

Claude

Claude Code

AI tooling

Job description

Yahoo Holdings Inc. seeks a Manager of Business Operations to support its DSP team. This role blends strategy, analytics, and cross-functional execution to modernize operations through process design, documentation, automation, and AI tooling.

You will partner with Finance, Analytics, Strategy, Sales, and Product to surface inefficiencies, design scalable solutions, and drive revenue-focused improvements while maintaining durable tooling and SOPs.