Operations Lead, Workforce Academy Programs

CBRE Group, Inc.; Dallas, Northern (TX, KY); Hybrid; USD 110,000 - 150,000; Full time

Job summary

CBRE Group, Inc. is seeking a Program Senior Manager to drive medium to large cross-functional projects within America's Workforce Academy initiative. You will oversee end-to-end delivery, coordinate with contractor partners, and ensure programs stay on schedule.

This role emphasizes operations, data integrity across systems, reporting, and stakeholder communication. You will manage trackers, support hiring events, and help scale workforce development programs with solid governance and process

Responsibilities

• Oversee large cross-functional projects or programs from end to end using a formal process.
• Manage internal and external relationships in support of programs, including with contractor partners, and work with key stakeholders to develop solutions and guide project teams through delivery.
• Keep all functions on schedule, escalating and resolving issues so programs complete on time.
• Run day-to-day pathway operations end to end, including visibility to hiring event scheduling, contractor coordination, candidate flow, and cohort logistics such as facility readiness and capacity, rosters, schedules, and trainee travel and lodging.
• Track enrollment against contractor demand, elevate shortfalls or overages early, and monitor attendance, completion, placement, and retention outcomes with contractor partners.
• Administer program systems and own data integrity across them, including user access and permissions, field standards, deduplication, record linking, routine audits, and automations that reduce manual entry.
• Maintain recurring reporting and dashboards covering hiring funnel performance, cohort status, placement and retention, and fulfillment against contractor job orders, and turn around ad hoc requests from program leadership and partners on short cycles.
• Own the project trackers, including milestones, owners, due dates, decisions, risks, and open questions, and publish status on a set cadence.
• Serve as an operational point of contact for hiring events, cohort launches, facility walkthroughs, and partner visits.
• Define, develop, and maintain standard operating procedures and program documentation to ensure consistent delivery as processes change.
• Showcase in-depth expertise across the function, coach others to build the same, and develop better methods for achieving individual and department objectives.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Anticipates potential objections and persuades others, often at senior levels and of divergent interest, to adopt a different point of view.
• Impact the achievement of customer, operational, project, or service objectives across multi-discipline teams. Work is guided by functional policies which impact the design of procedures and policies.
• Contribute to new products, processes, standards, and/or operational plans in support of achieving functional goals.
• Communicate difficult and complex ideas with the ability to influence.

Job description

CBRE Group, Inc. is seeking a Program Senior Manager to drive medium to large cross-functional projects within America's Workforce Academy initiative. You will oversee end-to-end delivery, coordinate with contractor partners, and ensure programs stay on schedule.

This role emphasizes operations, data integrity across systems, reporting, and stakeholder communication. You will manage trackers, support hiring events, and help scale workforce development programs with solid governance and process