Operations Lead: Training, Quality & Guest Experience

McDonald's; Portage (MI); On-site; USD 50,000 - 59,000; Full time

Benefits offered by this job

Competitive pay

Employee discounts

Free meals

15-25 days paid vacation

Tuition reimbursement

Training and advancement opportunities

Weekly direct deposit

401k plan

Medical, dental, and vision benefits

Job summary

McDonald’s in Portage, MI is seeking an Assistant General Manager to lead training, safety, and inventory while supporting the General Manager to achieve restaurant performance goals. The role emphasizes people leadership, guest experience, and operational excellence.

The successful candidate will have a high school diploma or GED, 1+ years of leadership experience or US military service, and a strong focus on customer service and safety in a fast-paced environment.

Qualifications

• Requires a high school diploma or GED.
• Experience leading or developing others (1+ years) or US military service.
• Strong customer service and safety focus.

Responsibilities

• Lead Employee Training, Food Safety, and Inventory Management.
• Delegate tasks and report results.
• Support General Manager to improve restaurant performance.
• Oversee Kitchen: quality, safety, cost, and new menu items.
• Oversee People: hire, train, schedule staff to meet goals.
• Deliver a memorable guest experience through staff training and service areas.
• Partner with restaurant team to ensure safe, efficient operations.

Skills

Team leadership

Communication skills

Customer service

Safety awareness

Decision making

Motivation & development

Military service acceptable

Education

HS Diploma or GED

Job description

McDonald’s in Portage, MI is seeking an Assistant General Manager to lead training, safety, and inventory while supporting the General Manager to achieve restaurant performance goals. The role emphasizes people leadership, guest experience, and operational excellence.

The successful candidate will have a high school diploma or GED, 1+ years of leadership experience or US military service, and a strong focus on customer service and safety in a fast-paced environment.