Operations Lead: Team Coordination & Customer Focus

United Site Services, Inc; Phoenix (AZ); On-site; USD 31,409 - 43,972; Full time

Benefits offered by this job

Holiday & Paid Time Off

Medical/Pharmacy

Dental

Vision

401(k) with employer match

EAP

Employee Discounts

Job summary

United Site Services, Inc is seeking a Lead Ops Coordinator to supervise Operations Coordinators and coordinate services, deliveries, and related activities for assigned branches. The role emphasizes delivering an exceptional customer experience for both external and internal customers.

You will partner with the Operations Manager, participate in evaluations, resolve issues, and communicate with technicians, legal/HR, and account managers to ensure quality service and on-time execution.

Qualifications

• Proficiency with Microsoft Office and basic computer skills.
• Strong clerical and administrative skills.
• Excellent organization and time-management under deadlines.
• Excellent written and verbal communication.
• Analytical, process-oriented, detail-minded.
• Resourceful and professional demeanor.
• Customer service oriented.
• Team player with collaborative mindset.
• Highly organized and structured in approach.
• Strong communications and decision-making abilities.

Responsibilities

• Oversee and supervise branch Operations Coordinators’ daily duties.
• Assist in selecting and training new Operations Coordinators.
• Coach Operations Coordinator on job performance.
• Work with Operations Manager on annual reviews and evaluations.
• Investigate complaints and provide information to customers.
• Coordinate with Legal and HR on incidents and policies.
• Explain instructions to technicians regarding schedules and routes.
• Handle customer call-ins and update on delivery/service times.
• Inform Operations Manager of issues and resolutions.
• Support technicians telephonically during emergencies.
• Collaborate with customer service and account managers on scheduling.
• Review manifests and ensure policy compliance; document results.
• Conduct route check-in audits and resolve account discrepancies.
• Assist with sequencing routes, pickups, and deliveries.
• Ensure the highest level of customer service for internal and external customers.
• Perform other duties as assigned.

Skills

Customer service

Teamwork

Organization

Communications

Decision Making and Problem Solving

Analytical thinking

Professionalism

Tools

Microsoft Office

Job description

United Site Services, Inc is seeking a Lead Ops Coordinator to supervise Operations Coordinators and coordinate services, deliveries, and related activities for assigned branches. The role emphasizes delivering an exceptional customer experience for both external and internal customers.

You will partner with the Operations Manager, participate in evaluations, resolve issues, and communicate with technicians, legal/HR, and account managers to ensure quality service and on-time execution.