Lead Ops Coordinator: Branch Logistics, Customer Experience

United Site Services; Tualatin (OR); On-site; USD 33,000 - 47,000; Full time

Benefits offered by this job

Holiday & PTO

Medical/Pharmacy

Dental

Vision

Short-Term Disability

Life Insurance

401(k) with employer match

Employee Discounts

Job summary

United Site Services is seeking a Lead Ops Coordinator to supervise branch Operations Coordinators and to coordinate daily services, deliveries, and client interactions. You’ll ensure smooth operations, effective scheduling, and proactive communication with customers and technicians.

The role requires strong clerical skills, organizational ability, and excellent written and verbal communication. A customer-focused, team-oriented professional will thrive in our fast-paced environment and benefit

Qualifications

• Computer knowledge (Microsoft Office)
• Well-developed clerical and administrative skills
• Well organized and ability to work under timelines and constraints
• Strong written and verbal communication skills
• Analytical, process oriented, and ability to focus on details for long periods of time
• Should be a resourceful person and perform in a professional manner.
• Customer Service
• Teamwork
• Organization
• Communications
• Decision Making and Problem Solving

Responsibilities

• Oversee and supervise branch Operations Coordinators’ daily job duties and functions
• Assists in the selection and training of new Operations Coordinators
• Coache Operations Coordinator on job performance
• Work with Operations Manager on Operations Coordinator annual reviews and evaluations
• Investigate complaints and provides information to internal and external customers
• Coordinate with Legal and Human Resource staff, other managers, and supervisors regarding incidents, accidents, policies, and procedures
• Assist with communicating information and instructions to technicians (schedules, route changes, road conditions, accidents, emergencies, etc.) informing them of a variety of situations that may impact their scheduled services or deliveries
• Assist in handling all customer call-ins and update customers on expected delivery/service times. Make outgoing calls to customers regarding locked gates, missed services, and the resolution of site issues that impact our ability to perform quality services, etc
• Keep Operations Manager updated on issues and resolution of issues
• Support technicians telephonically/radio during reported emergencies and provide appropriate resources to assist with issues
• Work with the customer service department and account managers on scheduling deliveries or services
• Assist to review technician’s manifest at end of the day to ensure, that pencil notes have been documented, all policies have been complied with, and work with technicians to capture delivery/service information
• Assist and routinely conduct route check-in audits to ensure that all information on the manifest is accurate and complete so that it can be posted properly without questions. Conduct necessary research to resolve account discrepancies and accurately document, communicate, and submit these findings to FOS for finalization. Submit completed and reviewed route sheets to FOS for posting
• Assist with sequencing routes & pick up and deliveries daily
• Ensure the highest level of customer service for both our internal and external customer
• Perform other duties as assigned

Skills

Microsoft Office

Clerical skills

Organizational skills

Written and verbal communication

Analytical thinking

Resourcefulness

Customer service

Teamwork

Organization

Decision making

Job description

United Site Services is seeking a Lead Ops Coordinator to supervise branch Operations Coordinators and to coordinate daily services, deliveries, and client interactions. You’ll ensure smooth operations, effective scheduling, and proactive communication with customers and technicians.

The role requires strong clerical skills, organizational ability, and excellent written and verbal communication. A customer-focused, team-oriented professional will thrive in our fast-paced environment and benefit