Operations Lead — Scale Clinic Ops & Patient Access

TotalCare Walk-In Clinic Inc; Chino (CA); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Employee discount

Health insurance

Paid time off

Vision insurance

Job summary

TotalCare Walk-In Clinic Inc. is seeking an Operations Lead to support day-to-day operations across six clinics in Southern California.

You will work closely with the Managing Director, Chief of Staff, and Clinic Leads to optimize schedules, staffing, and processes to improve access to care for underserved communities. This role offers a fast-paced, supportive environment with opportunities to learn operations at both a deep and broad level.

Qualifications

• Bachelor's degree with GPA 3.7 or higher.
• Interest in pursuing a career in business operations.
• Strong attention to detail and organization.
• Ability to manage multiple projects and priorities.
• 1–2 years of leadership or customer service experience.
• Familiarity with Google Sheets.

Responsibilities

• Monitor daily patient schedules across 6 clinics and balance load.
• Track call center performance: volumes, drop rates, wait times.
• Review requests in the clinical inbox and ensure timely action.
• Follow up on inventory or facility issues with vendors.
• Conduct periodic in-person clinic audits for quality.
• Assist HR tasks like payroll and performance reviews.
• Support new operational initiatives with the Chief of Staff.

Skills

Leadership

Attention to detail

Multitasking

Customer service

Education

Bachelor's degree (GPA 3.7+)

Tools

Google Sheets

Job description

TotalCare Walk-In Clinic Inc. is seeking an Operations Lead to support day-to-day operations across six clinics in Southern California.

You will work closely with the Managing Director, Chief of Staff, and Clinic Leads to optimize schedules, staffing, and processes to improve access to care for underserved communities. This role offers a fast-paced, supportive environment with opportunities to learn operations at both a deep and broad level.