Operations Lead - Multi-Clinic Ops & Growth Path

University of Delaware; Los Angeles (CA); On-site; USD 54,000 - 66,000; Full time

Job summary

A leading medical group in Los Angeles is seeking an Operations Lead to assist with daily operations across its clinics. This role offers significant growth potential as it supports providers and staff in optimizing patient care. Responsibilities include monitoring schedules, call center performance, and conducting audits. Candidates should have leadership experience and a strong interest in business operations. The compensation includes a $60k salary with benefits and the chance to advance to a Manager position.

Qualifications

• Interest in pursuing a career in business operations.
• Ability to manage multiple projects at the same time and prioritize accordingly.
• Highly preferred: 1-2 years of leadership and customer service experience.

Responsibilities

• Monitor daily patient schedules across all clinics.
• Monitor call center performance including overall volumes and wait times.
• Track outstanding inventory or facility issues and follow up.
• Conduct in-person audits of each physical clinic periodically.
• Assist with HR tasks such as payroll and recruiting.
• Work closely with the Chief of Staff to meet operational goals.

Skills

Leadership experience

Customer service experience

Ability to manage multiple projects

Familiarity with Google Sheets

Job description

A leading medical group in Los Angeles is seeking an Operations Lead to assist with daily operations across its clinics. This role offers significant growth potential as it supports providers and staff in optimizing patient care. Responsibilities include monitoring schedules, call center performance, and conducting audits. Candidates should have leadership experience and a strong interest in business operations. The compensation includes a $60k salary with benefits and the chance to advance to a Manager position.