Operations Lead: Revenue Cycle & Client Success

Trubridge; United States; Remote; USD 90,000 - 120,000; Full time

Job summary

Trubridge, a leading operations partner for revenue cycle management, seeks a Team Lead, Operations Account Management in the United States. You will monitor key KPIs, lead client operations, and coordinate with delivery teams to ensure accurate reporting and timely issue resolution.

You will mentor staff, drive process improvements, and maintain compliance with healthcare regulations while protecting cash flow and client satisfaction.

Qualifications

• Minimum 5+ years in hospital revenue cycle with billing/follow-up and claim resolution.
• Strong client-facing communication, written and verbal.
• Proven ability to research complex accounts and implement root-cause actions.

Responsibilities

• Monitor daily operational performance and KPIs for assigned clients.
• Serve as primary operations liaison between clients and internal teams.
• Translate client needs into actionable priorities and execution plans.
• Identify risks, trends and support issue resolution to protect cash and A/R performance.
• Provide operational mentorship and training to staff.
• Lead organizational efforts to maintain contract compliance and service delivery.

Skills

Client management

Staff mentorship

Operational reporting

Cross-functional collaboration

Financial accountability

Microsoft Office (Excel/Outlook/Word)

Communication skills

Problem solving

Education

Bachelor’s degree or equivalent experience

Tools

Epic

Cerner

Thrive

Job description

Trubridge, a leading operations partner for revenue cycle management, seeks a Team Lead, Operations Account Management in the United States. You will monitor key KPIs, lead client operations, and coordinate with delivery teams to ensure accurate reporting and timely issue resolution.

You will mentor staff, drive process improvements, and maintain compliance with healthcare regulations while protecting cash flow and client satisfaction.