Remote Revenue Cycle Ops Lead | Client Success

TruBridge, Inc; United States; Remote; USD 100,000 - 140,000; Full time

Job summary

TruBridge, Inc. is seeking a seasoned operations professional to oversee domestic client accounts in the healthcare revenue cycle.

You will monitor daily performance, translate client needs into actionable plans, and liaise between clients and internal teams to ensure timely, accurate service delivery. You will identify risks, analyze trends, and drive corrective actions to improve cash performance, AR days, and denial trends while maintaining strict confidentiality and regulatory compliance.

Qualifications

• Bachelor’s degree or equivalent combination of education and relevant experience.
• 5+ years of experience in hospital revenue cycle functions with strong exposure to billing and follow‑up/collections and claim resolution.
• Working knowledge of insurance regulations, reimbursement practices, procedure and diagnosis coding, and automated billing workflows.
• Demonstrated ability to work issues to resolution, including complex account research, root cause identification, and corrective actions.
• Strong client‑facing communication skills (written and verbal) with the ability to explain operational findings, timelines, and next steps clearly.
• Excellent critical thinking, organizational, and time‑management skills with strong attention to detail, accuracy, and follow‑through.

Responsibilities

• Operational Performance Monitoring: Monitor daily operational performance, KPIs, and client billing metrics.
• Primary Operations Liaison: Act as the primary operational point of contact between clients and internal delivery teams.
• Operational Translation: Turn client needs into actionable priorities and execution plans.
• Risk & Trend Identification: Identify risks, analyze trends, and support issue resolution to prevent revenue leakage.
• Reporting & Communication: Ensure accurate reporting and timely updates to internal stakeholders and client contacts.
• Lead operational work for domestic‑only clients as needed.
• Trend Monitoring & Corrective Action: Review reports to identify trends and implement corrective actions.
• Operational Efficiency: Maximize efficiency and optimize reimbursement through standardized workflows and cross‑functional collaboration.
• Liaison & Communication: Ensure smooth communication between facility management and internal teams.
• Service Responsiveness & Escalation: Address inquiries promptly and escalate risks to leadership.
• Cross‑Functional Coordination: Collaborate with operations, finance, payer relations, tech, and sales teams.
• Understand contract terms and ensure billing and service delivery stay within requirements.
• Maintain knowledge of hospital billing systems, payer programs, and regulations.
• Maintain confidentiality of patient and client information.
• Attend meetings and stay current on industry trends.
• Ensure accuracy of customer invoices and support monthly invoicing processes.

Skills

Client-facing communication

Analytical thinking

Organizational skills

Time management

Education

Bachelor’s degree or equivalent

Tools

Excel

Outlook

Word

Job description

TruBridge, Inc. is seeking a seasoned operations professional to oversee domestic client accounts in the healthcare revenue cycle.

You will monitor daily performance, translate client needs into actionable plans, and liaise between clients and internal teams to ensure timely, accurate service delivery. You will identify risks, analyze trends, and drive corrective actions to improve cash performance, AR days, and denial trends while maintaining strict confidentiality and regulatory compliance.