Operations Lead: Projects, Engineering & Service

DAC, Inc.; Austin (TX); On-site; USD 85,000 - 120,000; Full time

Job summary

DAC, Inc. is seeking an Operations Manager to lead multiple departments responsible for the design, installation, verification and service of company products. You will direct software, engineering, project management and technical staff to meet profit plans and customer satisfaction goals.

The role includes forecasting equipment and labor needs, managing budgets, and driving improvements across the value chain. Strong leadership and strategic planning are essential to success.

Qualifications

• High School Diploma required.
• Bachelor's degree from a university preferred.
• OSHA-30 certification.
• All licenses and certifications required to work in an operating group.
• Five (5) years of operations experience in engineering, installation, and service of building technology systems with five (5) years of management experience in operations.
• Eight (8) years’ experience of operations in HVAC, BAS, Security or Professional Building Services with five (5) years management experience in operations preferred.
• Must understand the construction and service business theory and have the knowledge to evaluate risk for the company.
• Must understand contract law, taxes, and construction contracts and have budgeting acumen.
• Must understand service capabilities and customer needs, and manage people effectively.
• Ability to coordinate growth and present complex programs to stakeholders.

Responsibilities

• Responsible for application, design and promotion, installation, verification and service of all company products and services, directing staff in software development, engineering, project management, installation, and technical services.
• Forecast and track equipment, manpower and budget requirements for construction; monitor cost and labor performance to forecast cost to complete on projects.
• Improve departmental performance, reduce errors, shorten lead and cycle times throughout the value chain.
• Develop strong relationships with key customer management staff.
• Enforce Operations Department policies on responsibilities, training, and scheduling.
• Foster innovations on equipment, processes and operating techniques to reduce expenses and improve safety.
• Oversee customer training programs and class materials.
• Manage facilities including warehouse, testing facility, computer systems, inventory, vehicles, shop and reference resources.
• Assist Sales Manager in marketing services to potential customers.
• Support Branch General Manager in strategic and operating plans and profit plans.
• Conduct employee evaluations and ensure annual reviews; focus on retention.
• Establish maintenance procedures and accountability for equipment.
• Review and approve new contracts.
• Propose policies to streamline and improve operational efficiency.

Skills

Staff leadership

Project management

Budget management

Cost control

Safety compliance

Training & development

Customer relationship

Vendor management

Education

High School Diploma

Bachelor's degree preferred

OSHA-30

Job description

DAC, Inc. is seeking an Operations Manager to lead multiple departments responsible for the design, installation, verification and service of company products. You will direct software, engineering, project management and technical staff to meet profit plans and customer satisfaction goals.

The role includes forecasting equipment and labor needs, managing budgets, and driving improvements across the value chain. Strong leadership and strategic planning are essential to success.