Operations Lead: Process Improvement & Risk Management

Bank of America Corporation; Newark (DE); On-site; USD 42,000 - 54,000; Full time

Job summary

Bank of America in Newark, DE is seeking an Operations professional to handle day-to-day processes, guide team members, and support internal partners. You will perform routine item processing with checks and balances within a controlled workflow, ensuring accuracy and timely delivery.

The role requires effective communication, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.

Qualifications

• High school diploma or equivalent is required.
• Experience with data entry and maintaining records is preferred.
• Must be detail-oriented with strong communication and problem-solving skills.

Responsibilities

• Contributes to the overall success of an Operations team as an individual contributor.
• Handles operational activities and queries for multiple Lines of Business across the enterprise.
• Adheres to deadlines and Service Level Agreements with internal or external partners.
• Provides functional expertise to projects or initiatives within the business unit.
• Maintains internal operational and financial controls and aligns with the unit's risk appetite.
• Continuously reviews processes and implements improvements.

Skills

Active Listening

Attention to Detail

Problem Solving

Data Entry

Microsoft Office

Communication

Time Management

Team Collaboration

Prioritization

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America in Newark, DE is seeking an Operations professional to handle day-to-day processes, guide team members, and support internal partners. You will perform routine item processing with checks and balances within a controlled workflow, ensuring accuracy and timely delivery.

The role requires effective communication, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.