Operations Lead: Process Excellence & Team Coaching

Jobtailor; Kentucky; On-site; USD 42,000 - 52,000; Full time

Job summary

Jobtailor is seeking an entry-level Operations Associate to support and optimize transactional workflows. You will guide team efforts, resolve escalations, and ensure process accuracy while coordinating with internal and external partners. This role focuses on learning, coaching, and contributing to continuous improvement initiatives.

The position emphasizes developing expertise in operations, policy adherence, and cross-functional collaboration within a fast-paced environment.

Qualifications

• A university/college degree with under 1 year of professional experience or completion of a formal development program.
• In lieu of a degree, a comparable combination of education, job-specific certification(s), and experience may be considered.

Responsibilities

• Oversees operations workflow and assists team with executing complex transactions.
• Monitors and coordinates operations workflow and resolves escalated issues.
• May process and/or reconcile transactions of moderate to high risk and financial value per policy.
• Partners internally to identify, resolve, and provide guidance regarding escalations.
• May interact with external customers and third parties in completing transactions or resolving escalated issues.
• Coaches team members and provides applicable training.
• Leads team huddles/meetings and/or continuous improvement sessions.
• Provides input on team member performance and development.
• Provides consultation and advice to internal and external customers.
• Reviews existing processes and drives improvements/implementation.
• Updates standard operating procedures.
• Participates in and serves as subject matter resource for projects.
• Reviews transactions and related documents to verify completeness and accuracy.
• Participates in risk mitigation activities.
• Verifies completeness and accuracy of procedures.

Education

Bachelor's degree or equivalent

Job description

Jobtailor is seeking an entry-level Operations Associate to support and optimize transactional workflows. You will guide team efforts, resolve escalations, and ensure process accuracy while coordinating with internal and external partners. This role focuses on learning, coaching, and contributing to continuous improvement initiatives.

The position emphasizes developing expertise in operations, policy adherence, and cross-functional collaboration within a fast-paced environment.