Solution Operations Lead: AI-Driven Process Excellence

Jobtailor; Massachusetts; On-site; USD 90,000 - 130,000; Full time

Job summary

Jobtailor seeks a Lead Solution Operations professional in Massachusetts to drive the delivery of complex new business offerings and ensure top-tier service execution.

You will define process steps, document control points, and coordinate bookings for hardware and software while managing multi-phase agreements and pricing. A strong background in process improvement and CRM tools is essential.

Qualifications

• Bachelor’s degree or equivalent experience.
• 2+ years in service delivery or similar.
• Experience in large, matrixed organizations.
• Lean, CRM, analytics, IT tools familiarity.
• Experience with Salesforce/ServiceMax/SAP preferred.

Responsibilities

• Lead Solution Operations activities for complex new business offerings
• Support Solution Operation activities and process improvement efforts
• Define and Document process steps and control points
• Facilitate the booking activities for hardware and software components
• Manage complex, phased agreements ensuring accurate pricing and invoicing
• Monitor accurate installation base records and manage escalation of commercial issues
• Drive adoption of AI-enabled tools and process improvements

Skills

Service Delivery Experience

LEAN Methodology

Effective Communication

Results-Oriented

Energetic

Matrixed Organization Experience

Continuous Improvement

Education

Bachelor's degree or equivalent experience

Tools

Salesforce

ServiceMax

SAP

CRM

Job description

Jobtailor seeks a Lead Solution Operations professional in Massachusetts to drive the delivery of complex new business offerings and ensure top-tier service execution.

You will define process steps, document control points, and coordinate bookings for hardware and software while managing multi-phase agreements and pricing. A strong background in process improvement and CRM tools is essential.