Operations Leader: Process Improvement & Team Coaching

Jobtailor; Minnesota; On-site; USD 70,000 - 110,000; Full time

Job summary

Jobtailor in Minnesota seeks an experienced operations leader to guide a team through processing, service, and administrative duties. You will coach staff, ensure timely and accurate daily execution, and maintain strict compliance with applicable regulations.

The role emphasizes driving process improvements and documenting procedures, while leading and contributing to cross-functional projects as a subject matter expert.

Qualifications

• Extensive experience in operations, processing or customer service teams.
• Strong knowledge of operations processes, policies, techniques, and regulations.
• Proven ability to work effectively with internal and external partners at all levels.
• Demonstrated people leadership experience.
• Strong communication skills to explain complex issues clearly.

Responsibilities

• Provide leadership to team members accountable for the processing, service, and administration of multiple or complex processes within Operations.
• Provide coaching, development and support to team to ensure timely and accurate execution of daily functions, while meeting all compliance and regulatory requirements.
• Drive implementation of process improvements ensuring all processes and procedures are appropriately documented.
• Lead and/or participate in projects, serving as a subject matter expert as appropriate.

Skills

Leadership

Coaching

Communication

Problem Solving

Team Development

Education

High School Diploma or GED

Tools

Process Documentation

Project Management

Customer Service Techniques

Operations Processes

Regulatory Requirements

Job description

Jobtailor in Minnesota seeks an experienced operations leader to guide a team through processing, service, and administrative duties. You will coach staff, ensure timely and accurate daily execution, and maintain strict compliance with applicable regulations.

The role emphasizes driving process improvements and documenting procedures, while leading and contributing to cross-functional projects as a subject matter expert.