Operations Excellence Lead

Jobtailor; Arizona; On-site; USD 110,000 - 170,000; Full time

Job summary

Jobtailor in the United States is seeking a Senior Operations Leader to oversee design, development, and execution of complex products, systems, and services in a fast-paced environment. You will guide cross-functional teams, advise on strategic initiatives, and build strong partner relationships with multiple Lines of Business to drive performance and compliance.

The role emphasizes managing programs, coaching staff, and delivering high-quality interactions while meeting regulatory requirements

Qualifications

• Demonstrated record of consistent high performance and achievement of business objectives.
• Strong leadership skills with the ability to influence, guide, and support cross-functional teams.
• Proven experience leading projects and/or strategic initiatives with minimal direction and oversight.
• Subject matter expertise in multiple business functions (e.g., Estate, Insurance, Recovery, Remarketing, or related operational areas).
• Strong self-motivation with the ability to work independently and manage competing priorities.
• Excellent organizational skills and attention to detail.
• Persistence and commitment to driving results and meeting deadlines.
• Outstanding verbal and written communication skills, including the ability to interact effectively with various stakeholders.

Responsibilities

• Leads the design, development, and implementation of complex products, systems, and services in an operations environment using subject matter expertise
• Manages projects and direct activities of a team related to special initiatives
• Advises as a technical expert in assigned area by providing work direction, guidance, and training to employees and business partners on new complex initiatives
• Builds relationships with business partners across various Lines of Business
• Manages and defines responsibilities and accountabilities for key program and projects
• Drive projects & initiatives that improve performance & process efficiency in a dynamic, fast-paced environment
• Address real-time needs of various teams, and complete administrative tasks timely
• Identify and manage solutions for emerging risks within each team and escape through the appropriate channels
• Participate in broader initiatives to drive consistency and enhancements across each business
• Working closely and effectively with Credit Assistance leadership and stakeholder partners
• Assist with coaching employees to meet production targets, enhance efficiency, and deliver high-quality interactions while ensuring adherence to regulatory requirements
• Provide performance and process execution feedback to employees across various teams
• Comply with regulations, Bank procedures, ethical/integrity expectations, and financial/reporting controls

Skills

Project Management

Leadership

Subject Matter Expertise

Regulatory Compliance

Stakeholder Communication

Job description

Jobtailor in the United States is seeking a Senior Operations Leader to oversee design, development, and execution of complex products, systems, and services in a fast-paced environment. You will guide cross-functional teams, advise on strategic initiatives, and build strong partner relationships with multiple Lines of Business to drive performance and compliance.

The role emphasizes managing programs, coaching staff, and delivering high-quality interactions while meeting regulatory requirements