Operations Lead - Patient Experience & Process Improvement

University of Vermont Medical Center; Kirby Corner (VT); On-site; USD 50,000 - 65,000; Full time

Job summary

The University of Vermont Medical Center is seeking an Operations Support Specialist to lead clerical activities and enhance the patient experience. This role supports the practice supervisor, coordinates workflow, and resolves problems to keep front-desk and administrative processes running smoothly.

The ideal candidate has 2–3 years in a healthcare setting and an associate degree in business or a related field. UVMMC emphasizes teamwork and service quality in a patient-focused environment.

Qualifications

• Lead position coordinating work activities and performance evaluations of clerical staff.
• Provides leadership in the absence of the practice supervisor.
• Implements process improvements to meet performance expectations.

Responsibilities

• Coordinate work activities with the practice supervisor.
• Resolve problems and train staff.
• Conduct orientation and evaluations for clerical staff.
• Suggest process improvements to support performance targets.

Skills

Leadership

Customer service

Education

Associate's Degree in Business or related field

Job description

The University of Vermont Medical Center is seeking an Operations Support Specialist to lead clerical activities and enhance the patient experience. This role supports the practice supervisor, coordinates workflow, and resolves problems to keep front-desk and administrative processes running smoothly.

The ideal candidate has 2–3 years in a healthcare setting and an associate degree in business or a related field. UVMMC emphasizes teamwork and service quality in a patient-focused environment.