Operations Lead: Patient Experience & Clinic Operations

The University of Vermont Health Network; Burlington, Northern (VT, KY); Hybrid; USD 52,000 - 64,000; Full time

Job summary

The University of Vermont Health Network is seeking an Operations Support Specialist to lead clinic operations at our Burlington site. The OSS assists the Practice Supervisor in coordinating work activities, training staff, and contributing to performance evaluations. This role supports patient experiences and strives for high-quality customer service.

This position functions as part of the site-based leadership team, guiding operations and driving improvements in daily clinic workflows.

Qualifications

• Experience in healthcare settings is preferred.
• Strong interpersonal and communication skills.
• Ability to coordinate activities and train staff.

Responsibilities

• Lead site operations and assist the Practice Supervisor in coordinating work activities.
• Provide training, orientation, and performance feedback to support staff.
• Identify process improvements to help meet Medical Group performance expectations.
• Participate in resolving problems and supporting the leadership team.

Skills

Customer service

Team leadership

Training & orientation

Problem solving

Process improvement

Education

Associates Degree in Business or related field

Job description

The University of Vermont Health Network is seeking an Operations Support Specialist to lead clinic operations at our Burlington site. The OSS assists the Practice Supervisor in coordinating work activities, training staff, and contributing to performance evaluations. This role supports patient experiences and strives for high-quality customer service.

This position functions as part of the site-based leadership team, guiding operations and driving improvements in daily clinic workflows.