Operations Lead: Office & Scheduling for Field Services

Done Right Hood & Fire Safety; Plantation (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

Done Right Hood & Fire Safety is seeking an Office Manager to support our team, oversee office operations, and coordinate with service technicians and schedulers. You will track operational metrics, maintain processes, and uphold safety and customer satisfaction standards.

The role emphasizes organization, communication, and proactive problem-solving in a fast-paced field service environment. This is a full-time, in-person position based in Plantation, FL with benefits and growth opportunities.

Qualifications

• Proven experience in office management, preferably in the service industry.
• Strong organizational, analytical, and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Proficiency in MS Office Suite and scheduling systems.
• Ability to multitask, prioritize, and adapt to changing demands.

Responsibilities

• Oversee tracking and prevention of reschedules and proactively resolve incoming service issues.
• Identify and implement process improvements to enhance operational efficiency.
• Collaborate with management to develop best practices and continuous improvement strategies.
• Handle office staff call-outs and attendance.
• Maintain and update the office staff and oversee performance management.
• Ensure cross-training of office staff to support other departments as needed.
• Supervise administrative personnel, providing guidance and support to ensure productivity and accuracy.
• Conduct regular team meetings to align on goals, priorities, and operational updates.
• Ensure accurate and timely record-keeping of job completion, invoices, and compliance documentation.
• Prepare and distribute internal communications, reports, and operational updates.
• Support customer inquiries and ensure prompt and professional resolution of issues.
• Follow up on customer feedback and implement improvements where necessary.

Skills

Office management

Organization

Communication

Problem-solving

Multitasking

Tools

MS Office Suite

Scheduling systems

Job description

Done Right Hood & Fire Safety is seeking an Office Manager to support our team, oversee office operations, and coordinate with service technicians and schedulers. You will track operational metrics, maintain processes, and uphold safety and customer satisfaction standards.

The role emphasizes organization, communication, and proactive problem-solving in a fast-paced field service environment. This is a full-time, in-person position based in Plantation, FL with benefits and growth opportunities.