Administrative Assistant

Done Right Hood & Fire Safety; Plantation (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health Insurance

Vision and Dental insurance

Sick Pay

Job summary

Done Right Hood & Fire Safety in Plantation, FL is seeking an Administrative Assistant to support our operations. You will handle inbound calls, assist customers, schedule services with technicians, and keep records up to date in our CRM.

Ideal candidates have prior office experience, strong communication, and excellent organizational skills. Proficiency in Microsoft Office and CRM or scheduling software is preferred; knowledge of ServiceTrade or QuickBooks is a plus.

Qualifications

• Experience in administrative, customer service, or office support roles.
• Excellent communication both verbal and written.
• Strong organizational skills and attention to detail.
• Proficient with email, Microsoft Office, scheduling or CRM software.
• Ability to work independently in a busy workload.
• Experience with ServiceTrade or QuickBooks is a plus.

Responsibilities

• Answer inbound calls, assist customers, and route inquiries to the appropriate team member.
• Schedule and confirm service appointments with customers and technicians.
• Communicate scheduling changes and follow up on customer requests.
• Prepare estimates and proposals using information provided by our service team.
• Create invoices, assist with billing questions, and follow up on outstanding payments.
• Print and organize work orders, service paperwork, and job documents.
• Update customer records, job details, and schedules in our CRM.
• Support daily office operations and coordinate with managers and field technicians.

Skills

Administrative experience

Customer service

Phone etiquette

Written communication

Organization

Microsoft Office

CRM software

Independent work

ServiceTrade

QuickBooks

Tools

ServiceTrade

QuickBooks

Job description

Done Right Hood & Fire Safety is looking for a dependable, organized Administrative Assistant to support our Plantation office. We provide commercial kitchen exhaust cleaning, fire suppression, mechanical services, and related maintenance.

We need someone who communicates professionally, enjoys helping customers, and can handle multiple priorities while keeping paperwork and schedules accurate.

Responsibilities

Answer inbound calls, assist customers, and route inquiries to the appropriate team member.

Schedule and confirm service appointments with customers and technicians.

Communicate scheduling changes and follow up on customer requests.

Prepare estimates and proposals using information provided by our service team.

Create invoices, assist with billing questions, and follow up on outstanding payments.

Print and organize work orders, service paperwork, and job documents.

Update customer records, job details, and schedules in our CRM.

Support daily office operations and coordinate with managers and field technicians.

Qualifications

Previous administrative, customer service, or office support experience.

Strong phone etiquette and clear verbal and written communication.

Excellent organization, attention to detail, and follow-through.

Comfortable using email, Microsoft Office, and scheduling or CRM software.

Ability to work independently and manage a busy workload.

Experience with ServiceTrade, QuickBooks, or a service company is a plus.
Benefits:
Health Insurance
Visions and Dental insurance
Sick Pay