Fire Protection Service Manager - Lead Ops & Growth

Jobsfind.biz

Florida

On-site

USD 63,000 - 77,000

Full time

14 days+

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Benefits offered by this job

Weekly pay

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) with company match

Job summary

Impact Fire Services seeks a Fire Protection Service Manager to oversee day-to-day service operations, coordinating a team including service technicians and a customer-service representative. You’ll focus on meeting client expectations, achieving company goals, and driving continuous improvement in service delivery.

The role emphasizes labor forecasting, scheduling, and ensuring high-quality service aligned with life-safety standards.

Qualifications

Minimum 5 years of related service-management experience.
Knowledge of cost, billing, and paperwork processes.
Strong leadership and management skills.
Excellent verbal and written communication.
Well organized with strong business administration abilities.
Background checks including drug test, pre-employment screening, and MVR checks for driving positions.

Responsibilities

Provide accurate labor forecasting and manage inspection, testing, and maintenance schedules to meet client life-safety needs.
Lead the Service Coordination team to ensure timely completion of work orders.
Prepare recommendations for overhead adjustments.
Contribute to strategic and operational planning, setting and achieving group and company targets.
Collaborate with managers and staff across the organization for effective communication and coordination.
Partner with HR to steer recruitment and employment processes in line with company procedures and compliance standards.
Maintain proactive communication with customers to deliver high-quality service and promote repeat business.
Champion health and safety awareness, ensuring compliance with H&S procedures and standards.
Support safety initiatives and assist in implementing new programs.
Review sales contracts and provide managerial support.
Contribute to business development through sales presentations and interviews.
Develop and implement operational improvements to enhance efficiency and effectiveness.
Build and sustain a high-performance team capable of operating efficiently, productively, and cost-effectively.
Operate effectively under pressure, maintaining attention to detail and quality.
Lead change management initiatives within the business.
Demonstrate a willingness to learn, improve, and adapt within a team environment.

Skills

Leadership

Communication

Team management

Forecasting

Business administration

Job description

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Full job description
Established in 2009, Impact Fire Services was the vision of a group of experienced industry professionals that wanted to build a best-in-class fire protection and life safety company. Through superior customer service and technical expertise, we have developed long-standing relationships with the leading businesses in our markets. We are a full-service fire protection company, providing installation, maintenance, inspection, monitoring, and retrofit of fire safety systems. Come join a dynamic team of fire protection professionals, many of whom carry NICET and manufacturer certifications in leading brands. Impact Fire has deep experience supporting many industries including retail, healthcare, education and restaurants. Today, we operate over 30+ district offices and employ over 1,100 employees across multiple states throughout the USA.
At Impact Fire Services you can learn a trade with multiple career paths in fire and life safety while benefiting from an employee focused company culture that allows you to gain mentorship and training provided by leading experts at one of the fastest growing companies in the industry. Whether you have transferable skills, prior industry experience, or are looking to start your journey, our apprenticeship programs will give you the support and knowledge you need to go further in your career.
Why work with us?
At Impact Fire, we are a group of hardworking, dedicated fire protection professionals committed to protecting lives and property from fire. Our cohesive team spirit and customer service-oriented culture are expressed in all that we do. We operate with the belief that every team member plays a critical role in our success. We operate in 30+ district office locations across the United States, supporting industries ranging from retail and healthcare to education and restaurants.
Please text “ImpactFire” to 512-722-7592 to connect with Ember, Impact Fire’s Recruiting Assistant, to learn more about this position and the company.
Benefits of joining Impact Fire Services
When you join Impact Fire you will receive:
Competitive compensation
Pay is on a weekly cycle, every Friday
Career Advancement Opportunities
Competitive benefits, including healthcare, dental, vision, life insurance, paid time off and holidays
Company paid short and long-term disability
Immediately vested in our 401(k) company match
Exceptional guidance and support from our managers
Collaborative culture & environment
Robust training opportunities with company reimbursement upon achieving required licensing
Apprenticeship programs for fire sprinkler, fire alarm and inspection positions
Opportunity to work alongside some of the best talent in the fire protection industry
The Fire Protection Service Manager is responsible for the successful execution of all day-to-day Fire Protection Service operations. You will oversee a team comprised of a customer service administrative representative and service technicians. In this role you will ensure we are meeting our clients’ expectations while at the same time striving to achieve both the group and company goals.
Position is located in Plant City, Florida.
$2,000 Sign-On-Bonus!!!
JOB RESPONSIBILITIES
Provide consistent, accurate labor forecasting
Ensure on time Inspection, Testing and Maintenance contracts are reviewed, tasked, scheduled, and executed to meet the life safety needs of our clients.
Responsible for the Service Coordination team to ensure timely work order completion.
Prepare recommendations for overhead increases/decreases.
As part of the management team, you will be jointly responsible for contributing towards the setting and achievement of the group and company’s strategic and operational targets and overall business aims.
Effective collaboration and communication with all Impact Fire managers and staff across the company
Collaborate with HR and ensure all recruitment and employment is carried out in accordance with company procedure and compliance standards
Maintain proactive, dynamic, and effective communication with customers at all times.
Offer flexible and helpful customer service to maintain a high level of customer satisfaction and repeat business
Promote & maintain a leadership role in the awareness and compliance of H&S procedures and standards
Collaborate with Safety support services to effectively assist and promote new initiative implementation
Provide Sales contract review and support management
Collaborate, support, and assist with business development strategies including sales presentations and interviews
Develop & implement operational improvements
Ability to build a high-performance team who can operate efficiently, effectively, productively and cost effectively.
Possess the ability to work productively, efficiently & effectively with initiative and drive under tight timescales and pressure while maintaining attention to detail and quality.
Possess the ability to implement and manage change in the business.
Possess the willingness to learn, improve and adapt in a team environment.
JOB EXPERIENCE /QUALIFICATIONS
5+ years related service management experience
Understand cost and billings
Be comfortable dealing with and efficient in processing paperwork.
Possess a working understanding of leadership principles and management best practice.
Possess excellent verbal and written communication skills.
Possess excellent personal organization and business administration skills in accordance with best practice methods.
Successful completion of a drug test and pre-employment background screening is required. MVR checks are required for all driving positions.
Benefits
401(k) matching
Dental insurance
Disability insurance
Health insurance
Life insurance
Opportunities for advancement
Paid holidays
Paid time off
Vision insurance
We look forward to talking with you about career opportunities with Impact Fire Services. For consideration, please apply on-line.
Employment with an Equal Opportunity Employer (EOE) including disability/veterans. Full job description Established in 2009, Impact Fire Services was the vision of a group of experienced industry professionals that wanted to build a best-in-class fire protection and life safety company. Through superior customer service and technical expertise, we have developed long-standing relationships with the leading businesses in our markets. We are a full-service fire protection company, providing installation, maintenance, inspection, monitoring, and retrofit of fire safety systems. Come join a dynamic team of fire protection professionals, many of whom carry NICET and manufacturer certifications in leading brands. Impact Fire has deep experience supporting many industries including retail, healthcare, education and restaurants. Today, we operate over 30+ district offices and employ over 1,100 employees across multiple states throughout the USA.
At Impact Fire Services you can learn a trade with multiple career paths in fire and life safety while benefiting from an employee focused company culture that allows you to gain mentorship and training provided by leading experts at one of the fastest growing companies in the industry. Whether you have transferable skills, prior industry experience, or are looking to start your journey, our apprenticeship programs will give you the support and knowledge you need to go further in your career.
Why work with us?
At Impact Fire, we are a group of hardworking, dedicated fire protection professionals committed to protecting lives and property from fire. Our cohesive team spirit and customer service-oriented culture are expressed in all that we do. We operate with the belief that every team member plays a critical role in our success. We operate in 30+ district office locations across the United States, supporting industries ranging from retail and healthcare to education and restaurants.
Please text “ImpactFire” to 512-722-7592 to connect with Ember, Impact Fire’s Recruiting Assistant, to learn more about this position and the company.
Benefits of joining Impact Fire Services
When you join Impact Fire you will receive: Competitive compensation Pay is on a weekly cycle, every Friday Career Advancement Opportunities Competitive benefits, including healthcare, dental, vision, life insurance, paid time off and holidays Company paid short and long-term disability Immediately vested in our 401(k) company match Exceptional guidance and support from our managers Collaborative culture & environment Robust training opportunities with company reimbursement upon achieving required licensing Apprenticeship programs for fire sprinkler, fire alarm and inspection positions Opportunity to work alongside some of the best talent in the fire protection industry The Fire Protection Service Manager is responsible for the successful execution of all day-to-day Fire Protection Service operations. You will oversee a team comprised of a customer service administrative representative and service technicians. In this role you will ensure we are meeting our clients’ expectations while at the same time striving to achieve both the group and company goals.
Position is located in Plant City, Florida.
$2,000 Sign-On-Bonus!!!
JOB RESPONSIBILITIES
Provide consistent, accurate labor forecasting Ensure on time Inspection, Testing and Maintenance contracts are reviewed, tasked, scheduled, and executed to meet the life safety needs of our clients. Responsible for the Service Coordination team to ensure timely work order completion. Prepare recommendations for overhead increases/decreases. As part of the management team, you will be jointly responsible for contributing towards the setting and achievement of the group and company’s strategic and operational targets and overall business aims. Effective collaboration and communication with all Impact Fire managers and staff across the company Collaborate with HR and ensure all recruitment and employment is carried out in accordance with company procedure and compliance standards Maintain proactive, dynamic, and effective communication with customers at all times. Offer flexible and helpful customer service to maintain a high level of customer satisfaction and repeat business Promote & maintain a leadership role in the awareness and compliance of H&S procedures and standards Collaborate with Safety support services to effectively assist and promote new initiative implementation Provide Sales contract review and support management Collaborate, support, and assist with business development strategies including sales presentations and interviews Develop & implement operational improvements Ability to build a high-performance team who can operate efficiently, effectively, productively and cost effectively. Possess the ability to work productively, efficiently & effectively with initiative and drive under tight timescales and pressure while maintaining attention to detail and quality. Possess the ability to implement and manage change in the business. Possess the willingness to learn, improve and adapt in a team environment. JOB EXPERIENCE /QUALIFICATIONS
5+ years related service management experience Understand cost and billings Be comfortable dealing with and efficient in processing paperwork. Possess a working understanding of leadership principles and management best practice. Possess excellent verbal and written communication skills. Possess excellent personal organization and business administration skills in accordance with best practice methods. Successful completion of a drug test and pre-employment background screening is required. MVR checks are required for all driving positions.
Benefits
401(k) matching Dental insurance Disability insurance Health insurance Life insurance Opportunities for advancement Paid holidays Paid time off Vision insurance
We look forward to talking with you about career opportunities with Impact Fire Services. For consideration, please apply on-line.
Employment with an Equal Opportunity Employer (EOE) including disability/veterans.