Fire Protection Service Manager - Lead Ops & Growth

Jobsfind.biz; Town of Florida (NY); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

Weekly pay

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) with company match

Job summary

Impact Fire Services seeks a Fire Protection Service Manager to oversee day-to-day service operations, coordinating a team including service technicians and a customer-service representative. You’ll focus on meeting client expectations, achieving company goals, and driving continuous improvement in service delivery.

The role emphasizes labor forecasting, scheduling, and ensuring high-quality service aligned with life-safety standards.

Qualifications

• Minimum 5 years of related service-management experience.
• Knowledge of cost, billing, and paperwork processes.
• Strong leadership and management skills.
• Excellent verbal and written communication.
• Well organized with strong business administration abilities.
• Background checks including drug test, pre-employment screening, and MVR checks for driving positions.

Responsibilities

• Provide accurate labor forecasting and manage inspection, testing, and maintenance schedules to meet client life-safety needs.
• Lead the Service Coordination team to ensure timely completion of work orders.
• Prepare recommendations for overhead adjustments.
• Contribute to strategic and operational planning, setting and achieving group and company targets.
• Collaborate with managers and staff across the organization for effective communication and coordination.
• Partner with HR to steer recruitment and employment processes in line with company procedures and compliance standards.
• Maintain proactive communication with customers to deliver high-quality service and promote repeat business.
• Champion health and safety awareness, ensuring compliance with H&S procedures and standards.
• Support safety initiatives and assist in implementing new programs.
• Review sales contracts and provide managerial support.
• Contribute to business development through sales presentations and interviews.
• Develop and implement operational improvements to enhance efficiency and effectiveness.
• Build and sustain a high-performance team capable of operating efficiently, productively, and cost-effectively.
• Operate effectively under pressure, maintaining attention to detail and quality.
• Lead change management initiatives within the business.
• Demonstrate a willingness to learn, improve, and adapt within a team environment.

Skills

Leadership

Communication

Team management

Forecasting

Business administration

Job description

Impact Fire Services seeks a Fire Protection Service Manager to oversee day-to-day service operations, coordinating a team including service technicians and a customer-service representative. You’ll focus on meeting client expectations, achieving company goals, and driving continuous improvement in service delivery.

The role emphasizes labor forecasting, scheduling, and ensuring high-quality service aligned with life-safety standards.