Administrative Assistant: Scheduling, CRM & Billing

Done Right Hood & Fire Safety; Sunrise Heights (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health Insurance

Vision and Dental insurance

Sick Pay

Job summary

Done Right Hood & Fire Safety in Plantation, FL is seeking a dependable Administrative Assistant to support our office operations. You will handle calls, scheduling, invoicing, and paperwork, helping technicians and customers stay coordinated.

Ideal candidates have prior admin or customer service experience, strong communication, and proficiency with Microsoft Office and CRM or scheduling software. This role offers health and dental benefits and a path for growth.

Qualifications

• Previous administrative, customer service, or office support experience.
• Strong phone etiquette and clear verbal and written communication.
• Excellent organization, attention to detail, and follow-through.
• Comfortable using email, Microsoft Office, and scheduling or CRM software.
• Ability to work independently and manage a busy workload.
• Experience with ServiceTrade, QuickBooks, or a service company is a plus.

Responsibilities

• Answer inbound calls, assist customers, and route inquiries to the appropriate team member.
• Schedule and confirm service appointments with customers and technicians.
• Communicate scheduling changes and follow up on customer requests.
• Prepare estimates and proposals using information provided by our service team.
• Create invoices, assist with billing questions, and follow up on outstanding payments.
• Print and organize work orders, service paperwork, and job documents.
• Update customer records, job details, and schedules in our CRM.
• Support daily office operations and coordinate with managers and field technicians.

Skills

Administrative experience

Phone etiquette

Verbal communication

Written communication

Organization

Attention to detail

Follow-through

Email usage

Scheduling software

CRM software

Independent work

ServiceTrade

QuickBooks

Service industry experience

Tools

ServiceTrade

QuickBooks

Job description

Done Right Hood & Fire Safety in Plantation, FL is seeking a dependable Administrative Assistant to support our office operations. You will handle calls, scheduling, invoicing, and paperwork, helping technicians and customers stay coordinated.

Ideal candidates have prior admin or customer service experience, strong communication, and proficiency with Microsoft Office and CRM or scheduling software. This role offers health and dental benefits and a path for growth.