Operations Lead in Training — Shift & Customer Experience

truenorth Convenience Stores; Springboro (OH); On-site; USD 38,000 - 48,000; Full time

Job summary

True North is seeking an Assistant Manager to oversee daily Ohio store operations, including staffing, training, scheduling, and delivering a fast, friendly guest experience. This role manages cash controls, inventory, and safety while leading the team on shift.

The position serves as manager-on-duty, directing CSRs, coaching performance, handling customer issues, and ensuring policy compliance and store standards across interior and exterior areas.

Qualifications

• Requires leadership experience in retail or service setting.
• Proven ability to hire, train, and schedule staff.
• Strong customer service mindset and problem-solving skills.
• Effective communication and coaching abilities.
• Familiarity with cash handling procedures and loss prevention.

Responsibilities

• Oversee daily store operations, including staffing, inventory, and cash controls.
• Provide active leadership on the floor and coach team members in real time.
• Recruit, train, and schedule staff; monitor performance and provide feedback.
• Deliver friendly customer service and resolve issues per policy.
• Ensure food service, cleanliness, safety, and compliance with standards.

Skills

Staffing management

Customer service

Communication

Leadership

Coaching

Cash handling

Education

High school diploma or equivalent

Tools

POS system

DVR system

Job description

True North is seeking an Assistant Manager to oversee daily Ohio store operations, including staffing, training, scheduling, and delivering a fast, friendly guest experience. This role manages cash controls, inventory, and safety while leading the team on shift.

The position serves as manager-on-duty, directing CSRs, coaching performance, handling customer issues, and ensuring policy compliance and store standards across interior and exterior areas.