Operations Shift Leader in Training

truenorth Convenience Stores; Chagrin Falls (OH); On-site; USD 38,000 - 54,000; Full time

Job summary

True North Convenience Stores in Ohio is seeking an Assistant Manager to oversee daily store operations, including hiring, training, and scheduling team members. This role provides leadership through clear direction, goal setting, and feedback to ensure a fast, friendly guest experience.

The Assistant Manager manages staffing levels, inventory, labor, cash controls, and maintenance needs, while serving as the manager-on-duty during shifts and ensuring compliance with policies and safety

Qualifications

• Must hold a high school diploma or equivalent.
• Prior customer service or cashier experience.
• Previous experience supervising others is preferred.

Responsibilities

• Provide active, visible floor leadership during shifts, supporting team members in real time, addressing workflow gaps, and ensuring smooth operations.
• Deliver prompt, courteous customer service in accordance with company standards.
• Accurately process customer transactions using point-of-sale systems.
• Maintain a clean, safe, and organized store environment.
• Perform assigned food service tasks following food safety and sanitation requirements, as applicable.
• Support store operations during high-volume periods, staffing shortages, or special promotions as needed.
• Recruiting and training new team members.
• Run daily reports, reconcile shift sheets, and banking procedures.

Skills

Customer service

Supervising others

Cash handling

POS operation

Education

High school diploma or equivalent

Job description

True North Convenience Stores in Ohio is seeking an Assistant Manager to oversee daily store operations, including hiring, training, and scheduling team members. This role provides leadership through clear direction, goal setting, and feedback to ensure a fast, friendly guest experience.

The Assistant Manager manages staffing levels, inventory, labor, cash controls, and maintenance needs, while serving as the manager-on-duty during shifts and ensuring compliance with policies and safety