Operations Lead – Hospitality & Guest Experience

RISE BRANDS INC; Cincinnati (OH); On-site; USD 55,000 - 75,000; Full time

Job summary

Pins Mechanical Co. is seeking a hands-on Assistant General Manager to serve as the GM’s right hand and oversee daily operations, guest experience, and team development. You will manage Hospitality Managers, drive performance, and translate goals into action while upholding high standards across service, safety, and financials.

In this role you will lead by example, supervise staff, handle P&L aspects, and ensure a vibrant, high-energy environment for guests and team members alike.

Qualifications

• 3–5+ years of leadership experience in high-volume hospitality venues.
• Proven ability to hire, train, manage, and develop managers and large teams.
• Strong operational, organizational, and financial management skills.
• Exceptional guest service skills with a track record of delivering consistent experiences.
• Excellent communication, coaching, and problem-solving abilities.
• High-energy, proactive, and hands-on leader with a strong work ethic.

Responsibilities

• Oversee daily, shift-based, and closing operations to ensure the venue runs smoothly.
• Monitor cleanliness, organization, and operational efficiency across all areas.
• Step in to support team members during peak periods or operational challenges.
• Hire, interview, onboard, train, mentor, and schedule team members, including bartenders, barbacks, servers, and Hospitality Managers.
• Conduct performance evaluations, set objectives, and implement development plans in partnership with the GM.
• Hold team members accountable while fostering a positive, high-energy culture.
• Communicate daily targets, goals, and expectations to all team members.
• Hold Hospitality Managers accountable for proper onboarding and continuous training execution.
• Manage inventory, ordering, and cost controls for liquor, beer, wine, and food to meet financial goals.
• Ensure proper cash handling, POS procedures, and documentation.
• Oversee product rotation, stock levels, and supply organization.
• Ensure a welcoming, high-energy atmosphere and consistently exceptional guest experiences.
• Handle guest complaints, inquiries, and requests promptly and professionally.
• Maintain expert knowledge of menu items, cocktails, merchandise, and entertainment offerings.
• Enforce health, safety, and security standards, including responsible alcohol service and hygienic food handling.
• Ensure all staff comply with local regulations and company policies.
• Perform daily, weekly, and periodic reporting, including P&L review, labor management, and payroll.
• Support the GM in operational planning, goal tracking, and reporting.
• Maintain accurate records for operational and HR purposes.

Skills

Leadership experience

Hiring & team development

Operational management

Guest service excellence

Communication & coaching

Hands-on leadership

Job description

Pins Mechanical Co. is seeking a hands-on Assistant General Manager to serve as the GM’s right hand and oversee daily operations, guest experience, and team development. You will manage Hospitality Managers, drive performance, and translate goals into action while upholding high standards across service, safety, and financials.

In this role you will lead by example, supervise staff, handle P&L aspects, and ensure a vibrant, high-energy environment for guests and team members alike.