Assistant General Manager - Hospitality Ops Lead

Pins Mechanical Co.; Cincinnati (OH); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k)

401(k) matching

Employee discount

Paid training

Job summary

Pins Mechanical Co. in Cincinnati, OH is seeking an Assistant General Manager to be the GM’s right hand, overseeing daily operations, hospitality managers, and team development to deliver exceptional guest experiences.

You’ll lead, hire, train, mentor, and schedule staff; manage inventory, costs, cash handling, and compliance; drive performance, health and safety, and reporting including P&L.

Qualifications

• 3–5+ years of leadership experience in high-volume restaurants, bars, or hospitality venues.
• Proven ability to hire, train, manage, and develop managers and large teams effectively.
• Strong operational, organizational, and financial management skills.
• Exceptional guest service skills with a track record of delivering consistent experiences.
• Excellent communication, coaching, and problem‑solving abilities.

Responsibilities

• Oversee daily, shift-based, and closing operations to ensure the venue runs smoothly.
• Monitor cleanliness, organization, and operational efficiency across all areas.
• Hire, interview, onboard, train, mentor, and schedule team members.
• Conduct performance evaluations, set objectives, and implement development plans.
• Manage inventory, ordering, and cost controls for liquor, beer, wine, and food.
• Ensure proper cash handling, POS procedures, and documentation.
• Ensure a welcoming, high-energy atmosphere and consistently exceptional guest experiences.
• Enforce health, safety, and security standards, including responsible alcohol service.
• Perform daily, weekly, and periodic reporting, including P&L review, labor management, and payroll.

Skills

Leadership

Staff management

Operations management

Guest service

Communication

Problem solving

Training & development

Tools

POS system

Job description

Pins Mechanical Co. in Cincinnati, OH is seeking an Assistant General Manager to be the GM’s right hand, overseeing daily operations, hospitality managers, and team development to deliver exceptional guest experiences.

You’ll lead, hire, train, mentor, and schedule staff; manage inventory, costs, cash handling, and compliance; drive performance, health and safety, and reporting including P&L.