Guest Experience Leader - Flexible Schedule & High-Energy Service

Pins Mechanical Co.; Nashville (TN); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Bonus pay

Flexible schedule

Paid time off

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k)

401(k) matching

Employee discount

Job summary

Pins Mechanical Co. is a social gathering destination where old-school entertainment meets great food and drinks.

We are seeking a hands-on Hospitality Manager to oversee the guest experience on the floor and manage daily service operations. Reporting directly to the AGM, you will be the first point of leadership for the floor team, ensuring staff are performing at their best and guests are enjoying a safe, fun, and high-energy environment.

Qualifications

• 1–3 years of leadership or supervisory experience in high-volume hospitality.
• Strong guest service skills with a high-energy, welcoming atmosphere.
• Hands-on, proactive leadership style with real-time coaching.
• Excellent communication, problem-solving, and organizational skills.
• Familiarity with POS systems and cash handling.

Responsibilities

• Lead the service team during shifts to ensure smooth floor operations and high-quality guest experiences.
• Provide on-the-spot coaching, feedback, and support to maintain Pins standards.
• Assist in training new floor staff and onboarding team members.
• Ensure opening/closing procedures, POS accuracy, cash handling, and reporting.
• Enforce health, safety, and security standards on the floor.

Skills

Leadership

Guest service

Coaching

Communication

Cash handling

Floor management

Job description

Pins Mechanical Co. is a social gathering destination where old-school entertainment meets great food and drinks.

We are seeking a hands-on Hospitality Manager to oversee the guest experience on the floor and manage daily service operations. Reporting directly to the AGM, you will be the first point of leadership for the floor team, ensuring staff are performing at their best and guests are enjoying a safe, fun, and high-energy environment.