Assistant General Manager - High-Energy Hospitality Leader

Pins Mechanical Co; Cincinnati (OH); Sur place; USD 60 000 - 75 000; Plein temps

Résumé du poste

Pins Mechanical Co. in Cincinnati is seeking an experienced Assistant General Manager to serve as the GM’s right hand and oversee all aspects of daily operations.

You will manage the Hospitality Managers, ensure operational excellence, and develop the team from hiring through performance management, while translating the GM’s goals into action and maintaining a high-energy guest experience. This role requires strong leadership in staffing, inventory, compliance, and financial performance, with a

Qualifications

• 3-5+ years of leadership experience in high-volume hospitality venues.
• Proven ability to hire, train, manage, and develop managers and large teams.
• Strong operational, organizational, and financial management skills.
• Exceptional guest service skills with a track record of delivering consistent experiences.
• Excellent communication, coaching, and problem-solving abilities.
• High-energy, proactive, and hands-on leader with a strong work ethic.

Responsabilités

• Oversee daily, shift-based, and closing operations to ensure the venue runs smoothly.
• Monitor cleanliness, organization, and operational efficiency across all areas.
• Step in to support team members during peak periods or operational challenges.
• Hire, interview, onboard, train, mentor, and schedule team members including bartenders, barbacks, servers, and Hospitality Managers.
• Conduct performance evaluations, set objectives, and implement development plans with the GM.
• Hold team members accountable while fostering a positive, high-energy culture.
• Communicate daily targets, goals, and expectations to all team members.
• Oversee proper onboarding and continuous training execution for Hospitality Managers.
• Manage inventory, ordering, and cost controls for liquor, beer, wine, and food to meet financial goals.
• Ensure proper cash handling, POS procedures, and documentation.
• Oversee product rotation, stock levels, and supply organization.
• Ensure a welcoming, high-energy atmosphere and consistently exceptional guest experiences.
• Handle guest complaints, inquiries, and requests promptly and professionally.
• Maintain expert knowledge of menu items, cocktails, merchandise, and entertainment offerings.
• Enforce health, safety, and security standards, including responsible alcohol service and hygienic food handling.
• Ensure all staff comply with local regulations and company policies.
• Perform daily, weekly, and periodic reporting including P&L review, labor management, and payroll.
• Support the GM in operational planning, goal tracking, and reporting.
• Maintain accurate records for operational and HR purposes.

Connaissances

Leadership experience

Team development

Operations management

Guest service

Communication

Problem solving

Description du poste

Pins Mechanical Co. in Cincinnati is seeking an experienced Assistant General Manager to serve as the GM’s right hand and oversee all aspects of daily operations.

You will manage the Hospitality Managers, ensure operational excellence, and develop the team from hiring through performance management, while translating the GM’s goals into action and maintaining a high-energy guest experience. This role requires strong leadership in staffing, inventory, compliance, and financial performance, with a