Operations Lead: Growth & Guest Experience (Cape Cod)

Better Talent; Yarmouth (MA); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

PTO

Team events

Workplace perks

Job summary

Beacon Destinations seeks a hands-on Head of Operations to oversee daily operations of its growing Cape Cod vacation rental portfolio. You’ll coordinate Property Caretakers and remote teams, ensure homes meet high standards for quality, maintenance, and guest experience, and own day-to-day execution.

You’ll lead the team, drive onboarding of new properties, streamline workflows, and partner with the Founder to scale operations while maintaining exceptional hospitality.

Qualifications

• Must reside within the Cape Cod area.
• Minimum of 3 years of operations management or leadership experience in hospitality, vacation rentals, property management, field services, or a related service-based business.

Responsibilities

• Oversee daily operations across Beacon Destinations' Cape Cod vacation rental portfolio.
• Ensure properties are clean, well-maintained, fully stocked, and guest-ready.
• Coordinate property inspections, preventative maintenance, and turnover readiness.
• Monitor outstanding maintenance requests and operational priorities to ensure timely resolution.
• Step in to support property operations and resolve challenges when needed.
• Provide day-to-day leadership and accountability for the local Property Caretakers.
• Coordinate closely with the overseas Operations Manager and remote support team to ensure smooth communication and execution.
• Establish clear priorities, delegate responsibilities, and follow up on outstanding tasks.
• Support team training, performance, and consistent service standards.
• Coordinate local vendors, contractors, cleaning services, and maintenance providers.
• Oversee repairs, service requests, and property-related issues through resolution.
• Support escalated guest and homeowner concerns with timely, professional solutions.
• Maintain high property standards that contribute to positive guest reviews and homeowner satisfaction.
• Coordinate the operational setup of newly acquired vacation homes, including inspections, vendor scheduling, supplies, and property readiness.
• Identify opportunities to improve daily workflows, communication, and efficiency.
• Work directly with the Founder to support operational priorities and the continued growth of the portfolio.

Skills

Operations management

Team leadership

Vendor coordination

Process improvement

Communication

Tools

Operational management systems

Job description

Beacon Destinations seeks a hands-on Head of Operations to oversee daily operations of its growing Cape Cod vacation rental portfolio. You’ll coordinate Property Caretakers and remote teams, ensure homes meet high standards for quality, maintenance, and guest experience, and own day-to-day execution.

You’ll lead the team, drive onboarding of new properties, streamline workflows, and partner with the Founder to scale operations while maintaining exceptional hospitality.