Operations Lead for Growing Criminal Law Firm

SMB Team; Illinois; On-site; USD 59,000 - 72,000; Full time

Job summary

SMB Team in Grayslake, Illinois, seeks a proactive administrator to support the owner and streamline operations. On-site role, working hours 8:30 a.m.–5:00 p.m., Monday–Friday, with a focus on exceptional client care and efficient office management.

The role requires law firm experience, top-notch organizational skills, and the ability to handle calendars, communications, and documents. Base salary is competitive at $65,000, with regular performance reviews and growth opportunities.

Qualifications

• Requires high attention to detail and professional demeanor.
• Experience in a law firm environment is strongly preferred.
• Ability to manage multiple tasks and calendars with discretion.

Responsibilities

• Streamline operations to support growth.
• Serve as the owner’s go-to for office administration.
• Organize and maintain office operations.
• Manage the firm’s calendar.
• Handle document collection and filing; draft basic legal documents.
• Oversee client communications and phone support.
• Maintain office areas and systems.
• Develop forms and systems as needed.
• Guide clients through onboarding with clarity and care.
• Follow up on accounts receivable.
• Track task management across the firm.
• Provide support to attorneys as needed.

Skills

Advanced computer skills

Empathy

Client relations

Communication skills

Organized

Accountability

Active listening

Education

High school diploma

College degree preferred

Job description

SMB Team in Grayslake, Illinois, seeks a proactive administrator to support the owner and streamline operations. On-site role, working hours 8:30 a.m.–5:00 p.m., Monday–Friday, with a focus on exceptional client care and efficient office management.

The role requires law firm experience, top-notch organizational skills, and the ability to handle calendars, communications, and documents. Base salary is competitive at $65,000, with regular performance reviews and growth opportunities.