Regional Office Administrator

Nicolaides Fink Thorpe Michaelides Sullivan Llp; Orland Park (IL); Hybrid; USD 180,000 - 260,000; Full time

Benefits offered by this job

Bonus tied to performance metrics

Strong benefits package

Hybrid work model

Job summary

Nyhan, Bambrick, Kinzie & Lowry, a Chicago-area law firm, seeks a Director of Legal Operations to lead non-financial operations and drive efficiency. This hands-on role oversees HR, IT, facilities, and attorney recruiting while aligning operations with firm growth goals.

The position requires working in the Chicago office four days per week. Responsibilities include operational excellence, process improvement, and managing vendor relationships.

Qualifications

• Bachelor’s degree in business-related discipline; advanced degree or professional certifications preferred.
• Ten+ years of progressive leadership experience in managing business operations for professional services firms.
• Familiarity with case management software and IT concepts; ability to implement technology solutions.

Responsibilities

• Operational Excellence and Continuous Improvement across non-financial operations.
• Personnel, HR and staffing management for non-attorney teams.
• IT management and technology infrastructure coordination.
• Facilities management and vendor relationships.
• Firm marketing and client development activities support.
• Attorney recruiting coordination and onboarding.

Skills

Strategic Planning

Leadership

HR Management

IT & AI concepts

Vendor Management

Education

Bachelor’s degree in business-related discipline

Advanced degree or professional certifications (CLM, SHRM-CP, SHRM-SCP, PHR, SPHR or PMP)

Tools

Case management software

IT systems familiarity

Job description

Nyhan, Bambrick, Kinzie & Lowry is a dynamic law firm dedicated to a strong employee culture and high-quality client service. We are proud to be recognized by Crain's Chicago Business as one of its Best Places to Work for the third consecutive year.

Our newly created Director of Legal Operations role oversees Nyhan’s non-financial operations, including non-attorney personnel, legal support, IT, facilities management, and attorney recruiting. Reporting to firm management, this hands‑on leader takes ownership of improving operational efficiency, supporting growth, and executing key initiatives while helping the Managing Shareholder(s) keep the firm running smoothly and effectively. The role’s visible, hands‑on responsibilities require working in the Chicago office four days per week.

Key Focus Areas include:

• Strategic Planning: Align legal department operations with the overarching business goals of the firm or organization.
• Process & Workflow Optimization: Map out day-to-day workflows, eliminate bottlenecks, and implement data-driven improvements.
• Vendor & Outside Counsel Management: Manage vendor relationships, negotiate contracts, and track performance metrics for external services.
• Change Management: Lead training and adoption initiatives for new internal processes and technological rollouts.

Responsibilities include:

• Operational Excellence and Continuous Improvement
• Personnel and HR Management
• IT Management
• Facilities Management
• Firm Marketing and Client Development Activities
• Attorney Recruiting

What is Expected:

• Ability to identify and analyze complex issues and problems in human resources, facilities, technology, and general operations. Ability to recommend and implement solutions.
• Strong leadership, organizational and time management skills, including the ability to organize self and others.
• Ability to work and communicate effectively with a wide range of people in a team setting.
• Proven skills in conflict resolution and decision making under time constraints.

What is Required:

• Knowledge of legal or other professional services organizations and experience in managing business operations
• Ten or more years of progressive leadership experience managing business operations in a mid-size law or professional services firm.
• Bachelor’s degree with major coursework in business-related discipline required.
• Advanced degree or professional certifications such as CLM, SHRM-CP, SHRM-SCP, PHR, SPHR or PMP will be given preferential consideration.
• Familiarity with case management software, IT and AI concepts. Have a strong understanding of technology implementation and support needs.

Compensation and Logistics

• Chicago, full-time, hybrid (on-site 4 days per week)
• Base salary - commensurate with experience
• Bonus tied to individual and firm performance metrics
• Strong benefits package
• Reports directly to firm leadership.