Office Manager

SMB Team; Grayslake (IL); Presencial; USD 63.000 - 77.000; Jornada completa

Descripción de la vacante

SMB Team in Grayslake, IL is seeking an Office Manager with paralegal experience to lead essential firm operations and deliver outstanding client care.

On-site role with a 8:30 a.m.–5:00 p.m. schedule, you will streamline processes, manage calendars, handle documents, and support attorneys while maintaining a polished client experience.

Competitive base salary around $70,000+ commensurate with experience, with opportunity for growth in a fast-growing criminal defense practice.

Formación

• High school diploma or equivalent required.
• Law firm experience required.
• Clio software knowledge.
• QuickBooks intermediate to advanced.
• Highly organized and detail oriented.
• Proactive problem solver.

Responsabilidades

• Streamline operations to support growth.
• Serve as the owner's go-to for office administration.
• Organize and maintain office operations.
• Manage the firm’s calendar.
• Handle document collection and filing; draft basic legal documents.
• Oversee client communications and phone support.
• Maintain office areas and systems.
• Develop systems and forms as needed.
• Guide clients through onboarding with clarity and care.
• Follow up on accounts receivable.
• Track task management throughout the firm.
• Process invoices and receipts in QuickBooks.
• Provide support to attorneys as needed.

Conocimientos

Advanced computer proficiency

Clio

Empathy and professionalism

Polite, humble, eager to learn

Highly organized

Strong client relations

Excellent communication

Active listening

Accountability

Think outside the box

Educación

High school diploma or equivalent

College degree preferred

Herramientas

Clio

QuickBooks

Descripción del empleo

Are you a proactive problem-solver who takes ownership, leads with confidence, and gets things done? Do you want to make a difference in people’s lives?

If you answered "yes," to these questions, keep reading.

Our client in Grayslake, Illinois seeks an Office Manager with paralegal experience. Step into a pivotal role at one of Illinois' fastest-growing criminal law firms, where your leadership will drive real impact, and your talents will be recognized from day one. In this position, you'll streamline processes, support the owner, and deliver exceptional client care. If you’re ready to help shape the future of a thriving legal team, we want to meet you!

Must have law firm experience, preferably in Criminal Defense law.

WHAT'S IN IT FOR YOU?

Be valued and supported in a top criminal law firm committed to your growth. Bring your law firm experience to the team!

On-site, in Grayslake, Illinois. Office hours are 8:30 a.m.-5:00 p.m., Monday–Friday. We believe in a collaborative team environment to support you throughout the day.

Competitive $70,000+ base salary, commensurate with experience.

Help shape the future of the firm while advancing your career.

Your Role

• Streamline operations to support growth.
• Serve as the owner's go-to for office administration.
• Organize and maintain office operations.
• Manage the firm’s calendar.
• Handle document collection and filing. Draft basic legal documents.
• Oversee client communications and phone support.
• Maintain office areas and systems.
• Develop systems and forms as needed.
• Guide clients through onboarding with clarity and care.
• Follow up on accounts receivable.
• Track task management throughout the firm.
• Process invoices and receipts in QuickBooks.
• Provide support to attorneys as needed.

What You’ll Bring

• Advanced computer proficiency, including experience in Clio.
• Empathy and professionalism with clients and colleagues.
• Polite, humble, eager to learn, and open to feedback.
• Highly organized, motivated, and accountable.
• Strong client relations skills.
• Exceptional phone and email communication skills.
• Active listening abilities.
• High level of personal accountability.
• Thinks outside of the box.

Requirements:

• High school diploma or its equivalent (required); college degree preferred.
• Law firm experience required.
• Law firm management experience is a plus; Criminal law office experience a plus; Law firm experience required.
• Clio software knowledge.
• QuickBooks - intermediate to advanced level skills
• Highly organized and detail oriented.
• Proactive to solve problems and think ahead.

What Success Looks Like

• Implement streamlined operations for Firm success.
• Consistently meet deadlines and responsibilities.
• Positive client feedback for the Firm.
• Diplomacy and professionalism.
• Strong punctuality and attendance.
• Maximize owner’s time by managing operations efficiently.
• Lead by example gaining the respect of colleagues.
• Maintains consistent, efficient, and professional office operations across the Firm, as evidenced by positive feedback from attorneys, staff, clients, and colleagues and timely resolution of operational issues.