Criminal Defense Office Manager & Operations Lead

SMB Team; Grayslake (IL); On-site; USD 63,000 - 77,000; Full time

Job summary

SMB Team in Grayslake, IL is seeking an Office Manager with paralegal experience to lead essential firm operations and deliver outstanding client care.

On-site role with a 8:30 a.m.–5:00 p.m. schedule, you will streamline processes, manage calendars, handle documents, and support attorneys while maintaining a polished client experience.

Competitive base salary around $70,000+ commensurate with experience, with opportunity for growth in a fast-growing criminal defense practice.

Qualifications

• High school diploma or equivalent required.
• Law firm experience required.
• Clio software knowledge.
• QuickBooks intermediate to advanced.
• Highly organized and detail oriented.
• Proactive problem solver.

Responsibilities

• Streamline operations to support growth.
• Serve as the owner's go-to for office administration.
• Organize and maintain office operations.
• Manage the firm’s calendar.
• Handle document collection and filing; draft basic legal documents.
• Oversee client communications and phone support.
• Maintain office areas and systems.
• Develop systems and forms as needed.
• Guide clients through onboarding with clarity and care.
• Follow up on accounts receivable.
• Track task management throughout the firm.
• Process invoices and receipts in QuickBooks.
• Provide support to attorneys as needed.

Skills

Advanced computer proficiency

Clio

Empathy and professionalism

Polite, humble, eager to learn

Highly organized

Strong client relations

Excellent communication

Active listening

Accountability

Think outside the box

Education

High school diploma or equivalent

College degree preferred

Tools

Clio

QuickBooks

Job description

SMB Team in Grayslake, IL is seeking an Office Manager with paralegal experience to lead essential firm operations and deliver outstanding client care.

On-site role with a 8:30 a.m.–5:00 p.m. schedule, you will streamline processes, manage calendars, handle documents, and support attorneys while maintaining a polished client experience.

Competitive base salary around $70,000+ commensurate with experience, with opportunity for growth in a fast-growing criminal defense practice.