Office Administrator

SMB Team; Grayslake (IL); On-site; USD 70,000 - 100,000; Full time

Job summary

SMB Team is seeking a proactive administrator in Grayslake, IL to streamline operations and support the owner. The role focuses on client care, efficient calendar management, and polished communications with clients and attorneys alike.

You will handle onboarding, document filing, and daily office tasks in a fast-paced, growth-oriented firm. On-site schedule is 8:30 a.m.–5:00 p.m., Monday–Friday, with a competitive base salary and performance reviews.

Qualifications

• High school diploma or equivalent is required; college degree preferred.
• Law firm experience required.
• Clio software knowledge.
• Highly organized and detail oriented.
• Empathy and professional client handling are essential.

Responsibilities

• Streamline operations to support growth.
• Serve as the owner's go-to for office administration.
• Organize and maintain office operations.
• Manage the firm’s calendar.
• Handle document collection and filing; draft basic legal documents.
• Oversee client communications and phone support.
• Maintain office areas and systems.
• Develop systems and forms as needed.
• Guide clients through onboarding with clarity and care.
• Follow up on accounts receivable.
• Track task management across the firm.
• Provide support to attorneys as needed.

Skills

Client relations

Strong communication

Organizational skills

Active listening

Proactive problem-solving

Education

High school diploma or equivalent

College degree preferred

Tools

Clio

Job description

Are you a proactive problem-solver who takes ownership, leads with confidence, and gets things done? Do you want to make a difference in people’s lives?

If you answered "yes,” to these questions, keep reading.

Step into a pivotal role for our client, one of Illinois' fastest-growing criminal law firms, where your leadership will drive real impact, and your talents will be recognized from day one. In this pivotal role, you'll streamline processes, support the owner, and deliver exceptional client care. If you’re ready help shape the future of a thriving legal team, we want to meet you!

WHAT'S IN IT FOR YOU?

Be valued and supported in a top criminal law firm committed to your growth. Bring your law firm experience to the team!

On-site, in Grayslake, Illinois. Office hours are 8:30 a.m.-5:00 p.m., Monday–Friday. We believe in a collaborative team environment to support you throughout the day.

Competitive $70,000+ base salary, commensurate with experience, plus regular performance reviews.

Help shape the future of the firm while advancing your career.

Your Role

• Streamline operations to support growth.
• Serve as the owner's go-to for office administration.
• Organize and maintain office operations.
• Manage the firm’s calendar.
• Handle document collection and filing. Draft basic legal documents.
• Oversee client communications and phone support.
• Maintain office areas and systems.
• Develop systems and forms as needed.
• Guide clients through onboarding with clarity and care.
• Follow up on accounts receivable.
• Track task management throughout the firm.
• Provide support to attorneys as needed.

What You’ll Bring

• Advanced computer proficiency, including experience in Clio.
• Empathy and professionalism with clients and colleagues.
• Polite, humble, eager to learn, and open to feedback.
• Highly organized, motivated, and accountable.
• Strong client relations skills.
• Exceptional phone and email communication skills.
• Active listening abilities.
• High level of personal accountability.
• Thinks outside of the box.

Requirements:

• High school diploma or its equivalent (required); college degree preferred.
• Law firm experience required.
• Law firm management experience is a plus; Criminal law office experience a plus; Law firm experience required.
• Clio software knowledge.
• Highly organized and detail oriented.
• Proactive to solve problems and think ahead.

What Success Looks Like

• Implement streamlined operations for Firm success.
• Consistently meet deadlines and responsibilities.
• Positive client feedback for the Firm.
• Diplomacy and professionalism.
• Strong punctuality and attendance.
• Maximize owner’s time by managing operations efficiently.
• Lead by example gaining the respect of colleagues.
• Maintains consistent, efficient, and professional office operations across the Firm, as evidenced by positive feedback from attorneys, staff, clients, and colleagues and timely resolution of operational issues.