Operations Lead, Fast-Paced Delivery Center

Amazon; Indianapolis (IN); On-site; USD 27,000 - 39,000; Full time

Job summary

Amazon Lead Associate position involves flexible, seven-day availability and the ability to work at various sites within 10 miles of the primary Operations site in the Chicago metro area as needed.

Join our team to contribute to a culture built on customer obsession, trust, respect, integrity, continuous learning, and fun. The ideal candidate has strong attention to detail and prioritizes tasks while showing a willingness to learn and delight customers.

Qualifications

• 1+ years of Microsoft Office products and applications experience.
• High school or equivalent.
• Can lift up to 49 pounds and work 40 hours/week.
• Flexible schedule including weekends, nights, and holidays.

Responsibilities

• Support, motivate, and model desired behavior for the rest of the team
• Manage operational processes, safety, quality, performance, and customer delivery promises following the Regional Area Manager guidance, and act as their main support at your assigned site
• Maintain a clean, sanitary, safe, and organized workspace
• Provide ongoing training in areas including system and equipment knowledge, quality training, general operations, and assist Regional Area Manager in identifying training needs
• Provide feedback on processes and standards, serving as the escalation point to assist associates and peers in solving issues where appropriate, training, deploying labor, and ensuring the team takes required breaks and lunches
• Maintain a key to the site, and open and close following the proper procedures.
• Handle a wide assortment of products including produce, meat, seafood, and alcoholic beverages
• Receive truck deliveries
• Collaborate with both associates and delivery partners to ensure smooth operations and excellent customer service
• Participate in associate onboarding as required
• Ensure consistent execution of product workflow processes, guiding associates as needed including receiving, stocking, replenishing product, and preparing for delivery
• Perform front-line duties whenever necessary
• Contribute to continuous improvement of customer experience and operations by participating in the development of best practices and continuous product knowledge
• Utilize inventory management systems to scan, process, and count product
• Perform additional duties as assigned

Skills

Microsoft Office

Education

High school or equivalent

Job description

Amazon Lead Associate position involves flexible, seven-day availability and the ability to work at various sites within 10 miles of the primary Operations site in the Chicago metro area as needed.

Join our team to contribute to a culture built on customer obsession, trust, respect, integrity, continuous learning, and fun. The ideal candidate has strong attention to detail and prioritizes tasks while showing a willingness to learn and delight customers.