Retail Lead & Customer Experience Champion

Amazon; Chicago (IL); On-site; USD 23,000 - 32,000; Full time

Job summary

Amazon is seeking a Retail Lead Associate in Chicago, IL. The role emphasizes customer-focused service, floor leadership, and participation in daily store operations.

You will assist with customer service workflows, lead peers, and help maintain safety and quality standards on the shop floor. Pay starts at 19.95 USD per hour with benefits; must be available Sundays through Thursdays and able to lift up to 49 pounds.

Qualifications

• High school diploma or equivalent.
• 1+ years in retail or customer-facing roles; or 1+ years in leadership.
• Experience with retail floor leadership or Amazon (Blue Badge/FTE) preferred.

Responsibilities

• Interact with customers using engagement strategies and model desired behavior.
• Use inventory systems to scan, process, and count products.
• Provide peer feedback and serve as escalation point for customer issues.

Skills

Customer service

Leadership

Education

High school diploma

Job description

Amazon is seeking a Retail Lead Associate in Chicago, IL. The role emphasizes customer-focused service, floor leadership, and participation in daily store operations.

You will assist with customer service workflows, lead peers, and help maintain safety and quality standards on the shop floor. Pay starts at 19.95 USD per hour with benefits; must be available Sundays through Thursdays and able to lift up to 49 pounds.