Operations Lead: Delivery & Customer Experience

Domino; Durham (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

Domino's Pizza in Durham, NC is seeking an Assistant Manager (04461) to lead a team of delivery drivers and customer service representatives, ensuring orders are expedited quickly and correctly.

You will manage staffing, handle end-of-day deposits, maintain inventory, and oversee opening/closing procedures. This full-time role requires delivering excellent service, promoting specials, and upholding Domino's standards of grooming, uniforms, and on-time deliveries.

Qualifications

• Lead a team of delivery drivers and CSR staff to ensure orders are expedited quickly and correctly.
• Maintain staffing levels that mirror the needs of business at any point of the day.
• Close shift duties include end-of-night bank deposits.
• Nightly inventory count and proper store setup for opening.
• Provide quality customer service to internal and external customers over the phone and in person.
• Ability to operate a computer-based order entry system.

Responsibilities

• Lead a team of delivery drivers and CSR staff to ensure orders are expedited quickly and correctly.
• Maintain staffing levels that mirror the needs of business at any point of the day.
• Oversee end-of-night deposits and nightly product inventory.
• Ensure store is set up properly at opening to receive orders on time.
• Promote Dominos products, specials, and promotions.
• Provide quality customer service to internal and external customers.
• Speak and write clearly using a computer-based order entry system.
• Routing deliveries to maximize service while upholding Dominos standards.
• Uphold Dominos grooming, uniform, and appearance.

Skills

Team leadership

Staffing management

Customer service

Cash handling

Inventory control

Opening/Closing procedures

Conflict resolution

Communication

Job description

Domino's Pizza in Durham, NC is seeking an Assistant Manager (04461) to lead a team of delivery drivers and customer service representatives, ensuring orders are expedited quickly and correctly.

You will manage staffing, handle end-of-day deposits, maintain inventory, and oversee opening/closing procedures. This full-time role requires delivering excellent service, promoting specials, and upholding Domino's standards of grooming, uniforms, and on-time deliveries.