Assistant Manager: Lead Delivery & Guest Experience

Domino; Durham (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Domino's Pizza in Durham, NC is seeking an Assistant Manager for the location at 1209 W Main St. The role leads delivery drivers and CSRs to ensure orders are expedited correctly and on time, while maintaining staffing levels and performing opening/closing duties.

You will supervise end-of-day deposits, inventory, and promote products and promotions, upholding grooming and service standards and using a computer-based order entry system for efficient customer service.

Qualifications

• Experience leading delivery drivers and CSRs to ensure timely, accurate orders.
• Ability to manage staffing and adjust to daily business needs.

Responsibilities

• Lead a team of delivery drivers and csr’s to ensure orders are expedited quickly and correctly
• Maintain staffing levels that mirror the needs of business at any point of the day
• When closing, responsible for end of the night bank deposits
• When closing, responsible for doing a nightly product inventory count
• When opening, ensure the store is set up properly and ready to receive orders upon time of open
• Foster and project a sense of urgency with each and every order
• Comfortable with dispute resolution and ensuring every unhappy customer is a returning customer
• Collect money and signed credit card receipts from delivery drivers at the end of their shift
• Ensure vehicles used for delivery pass inspection, both mechanically and visually
• Assist with routing delivery drivers to maximize service to customers while maintaining Dominos standards of orders delivered on time.
• Uphold Dominos standards of grooming, uniform, and appearance
• Promote pizza products, specials, and promotions
• Receive cross-training for preparing products and ingredients, closing and opening procedures, operate pizza oven, and
• properly box products for delivery or carryout
• Provide quality customer service to internal and external customers both over the phone and in person
• Ability to speak and write clearly and comprehension of using a computer based order entry system
• Contribute to and promote an atmosphere of teamwork, energy, and fun

Skills

Team leadership

Customer service

Delivery coordination

Tools

Order entry system

Job description

Domino's Pizza in Durham, NC is seeking an Assistant Manager for the location at 1209 W Main St. The role leads delivery drivers and CSRs to ensure orders are expedited correctly and on time, while maintaining staffing levels and performing opening/closing duties.

You will supervise end-of-day deposits, inventory, and promote products and promotions, upholding grooming and service standards and using a computer-based order entry system for efficient customer service.