Delivery Operations Lead - Shift & Customer Experience

Domino's; North Carolina; On-site; USD 42,000 - 54,000; Full time

Job summary

Domino's in Chapel Hill, NC is seeking an Assistant Manager to oversee daily store operations, supervise delivery drivers and customer service reps, and drive on-time order fulfillment.

The role includes opening and closing duties, inventory control, deposits, routing optimization, and ensuring brand standards in grooming and presentation. Strong customer service focus and retail leadership are expected.

Responsibilities

• Lead a team of delivery drivers and CSRs to ensure orders are expedited quickly and correctly
• Maintain staffing levels that mirror the needs of business at any point of the day
• When closing, responsible for end of the night bank deposits
• When closing, responsible for doing a nightly product inventory count
• When opening, ensure the store is set up properly and ready to receive orders upon time
• Foster and project a sense of urgency with each and every order
• Comfortable with dispute resolution and ensuring every unhappy customer is a returning customer
• Collect money and signed credit card receipts from delivery drivers at the end of their shift
• Ensure vehicles used for delivery pass inspection, both mechanically and visually
• Assist with routing delivery drivers to maximize service to customers while maintaining Dominos standards of orders delivered on time
• Uphold Dominos standards of grooming, uniform, and appearance
• Promote pizza products, specials, and promotions

Job description

Domino's in Chapel Hill, NC is seeking an Assistant Manager to oversee daily store operations, supervise delivery drivers and customer service reps, and drive on-time order fulfillment.

The role includes opening and closing duties, inventory control, deposits, routing optimization, and ensuring brand standards in grooming and presentation. Strong customer service focus and retail leadership are expected.