Delivery Operations Lead — Customer Experience & Team Leader

Domino's Pizza; Garner (NC); On-site; USD 38,000 - 54,000; Full time

Job summary

Domino's in Garner, NC is seeking an Assistant Manager to oversee store operations, drive order accuracy, and lead a team of delivery drivers and customer service representatives. This full-time role emphasizes staffing, opening/closing duties, and maintaining high standards of service.

The position focuses on fast, friendly service, dispute resolution, and adherence to company procedures. A hands-on leader who promotes teamwork and efficient operations will thrive in this role.

Responsibilities

• Lead a team of delivery drivers and csr’s to ensure orders are expedited quickly and correctly
• Maintain staffing levels that mirror the needs of business at any point of the day
• When closing, responsible for end of the night bank deposits
• When closing, responsible for doing a nightly product inventory count
• When opening, ensure the store is set up properly and ready to receive orders upon time of open
• Foster and project a sense of urgency with each and every order
• Comfortable with dispute resolution and ensuring every unhappy customer is a returning customer
• Collect money and signed credit card receipts from delivery drivers at the end of their shift
• Ensure vehicles used for delivery pass inspection, both mechanically and visually
• Assist with routing delivery drivers to maximize service to customers while maintaining Dominos standards of orders delivered on time.
• Uphold Dominos standards of grooming, uniform, and appearance
• Promote pizza products, specials, and promotions
• Receive cross-training for preparing products and ingredients, closing and opening procedures, operate pizza oven, and properly box products for delivery or carryout
• Provide quality customer service to internal and external customers both over the phone and in person
• Ability to speak and write clearly and comprehension of using a computer based order entry system
• Contribute to and promote an atmosphere of teamwork, energy, and fun

Job description

Assistant Manager(07490) - 5121 NC Hwy 42 West suite 130B

• Full-time
• Job Category Org: Store Assistant Manager
• Lead a team of delivery drivers and csr’s to ensure orders are expedited quickly and correctly
  
  
• Maintain staffing levels that mirror the needs of business at any point of the day
  
  
• When closing, responsible for end of the night bank deposits
  
  
• When closing, responsible for doing a nightly product inventory count
  
  
• When opening, ensure the store is set up properly and ready to receive orders upon time of open
  
  
• Foster and project a sense of urgency with each and every order
  
  
• Comfortable with dispute resolution and ensuring every unhappy customer is a returning customer
  
  
• Collect money and signed credit card receipts from delivery drivers at the end of their shift
  
  
• Ensure vehicles used for delivery pass inspection, both mechanically and visually
  
  
• Assist with routing delivery drivers to maximize service to customers while maintaining Dominos standards of orders delivered on time.
  
  
• Uphold Dominos standards of grooming, uniform, and appearance
  
  
• Promote pizza products, specials, and promotions
  
  
• Receive cross-training for preparing products and ingredients, closing and opening procedures, operate pizza oven, and properly box products for delivery or carryout
  
  
• Provide quality customer service to internal and external customers both over the phone and in person
  
  
• Ability to speak and write clearly and comprehension of using a computer based order entry system
  
  
• Contribute to and promote an atmosphere of teamwork, energy, and fun
  
  
  
  

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