Delivery Operations Lead and Store Team Leader

Domino's Pizza; Rocky Mount (NC); Sur place; USD 40 000 - 50 000; Plein temps

Résumé du poste

Domino's in Rocky Mount, NC is seeking an Assistant Manager to oversee the store operations and lead a dynamic team. This full-time role involves managing delivery drivers, fostering teamwork, and ensuring customer satisfaction.

The ideal candidate will have experience in leadership and a strong commitment to maintaining Domino's standards. Responsibilities include managing staffing levels, conducting inventory counts, and providing exceptional customer service.

Qualifications

• Experience in a leadership role, preferably in retail or food service.
• Strong understanding of customer service principles.
• Ability to manage a team effectively and foster teamwork.

Responsabilités

• Lead a team of delivery drivers and CSR’s to ensure quick and correct order expeditions.
• Maintain appropriate staffing levels based on business needs.
• Responsible for nightly bank deposits when closing.

Connaissances

Team leadership

Customer service

Dispute resolution

Time management

Communication

Description du poste

Assistant Manager(05533) - 1272 Independence Dr.

• Full-time
• Job Category Org: Store Assistant Manager
• Lead a team of delivery drivers and csr’s to ensure orders are expedited quickly and correctly
  
  
• Maintain staffing levels that mirror the needs of business at any point of the day
  
  
• When closing, responsible for end of the night bank deposits
  
  
• When closing, responsible for doing a nightly product inventory count
  
  
• When opening, ensure the store is set up properly and ready to receive orders upon time of open
  
  
• Foster and project a sense of urgency with each and every order
  
  
• Comfortable with dispute resolution and ensuring every unhappy customer is a returning customer
  
  
• Collect money and signed credit card receipts from delivery drivers at the end of their shift
  
  
• Ensure vehicles used for delivery pass inspection, both mechanically and visually
  
  
• Assist with routing delivery drivers to maximize service to customers while maintaining Dominos standards of orders delivered on time.
  
  
• Uphold Dominos standards of grooming, uniform, and appearance
  
  
• Promote pizza products, specials, and promotions
  
  
• Receive cross-training for preparing products and ingredients, closing and opening procedures, operate pizza oven, and
  
  properly box products for delivery or carryout
  
  
• Provide quality customer service to internal and external customers both over the phone and in person
  
  
• Ability to speak and write clearly and comprehension of using a computer based order entry system
  
  
• Contribute to and promote an atmosphere of teamwork, energy, and fun

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