Operations Manager — Customer Experience & Growth

Metropolis Technologies; Atlanta (GA); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Flexible spending accounts

Long/short term disability

Life insurance

401k

Paid time off

Job summary

SP+, a Metropolis company, is seeking an operations manager in Atlanta to lead a busy client-facing team and oversee daily activities. You will hire, train, and supervise staff, ensure service quality, and enforce safety, accounting, and cash-control procedures.

The role offers $60,000-$70,000 per year, comprehensive benefits, and opportunities to optimize profitability through budgeting, vendor management, and service improvements.

Qualifications

• Demonstrates ability to lead, manage and motivate team members.
• Passionate about customer service and client satisfaction.
• Prior experience developing budgets and P&L (Profit and Loss) review a plus.
• Ability to react and problem-solve quickly.
• Experience using various computer applications/systems (e.g., Microsoft Office Suite). Ability to learn internal computer programs.

Responsibilities

• Deliver premier customer service to our clients. Resolve client requests and concerns efficiently.
• Ensure proactive communication with clients regarding opportunities to improve operations.
• Supervise valet attendant relations with clients to ensure that complaints, disagreements or misunderstandings about rates or services are resolved diplomatically.
• Hire, develop, train, and supervise a team of employees.
• Identify proper staffing levels to complete duties, deliver superior customer service, and perform daily job functions.
• Ensure that proper parking, security, and cash control procedures are followed.
• Maximizing profitability through revenue development, facility marketing, cash control procedures, expense reviews, and managing the operation's budget.
• Identify all procurement and vendor service needs of the location.
• Perform general accounting duties such as accounts payable, payroll, and petty cash.
• Monitor facility maintenance for cleanliness standards.
• Monitor and review all damage claims. Recommend and implement plans or programs to improve the safety of operations to prevent the occurrence or reoccurrence of similar claims.
• Implement all policies and procedures to ensure compliance with all OSHA laws.

Skills

Leadership

Customer service

Budgeting & P&L

Problem-solving

MS Office

Tools

Microsoft Office Suite

Job description

SP+, a Metropolis company, is seeking an operations manager in Atlanta to lead a busy client-facing team and oversee daily activities. You will hire, train, and supervise staff, ensure service quality, and enforce safety, accounting, and cash-control procedures.

The role offers $60,000-$70,000 per year, comprehensive benefits, and opportunities to optimize profitability through budgeting, vendor management, and service improvements.